Souriau-Sunbank welcomes people who share our determination and high standards to join us in doing work that moves the work forward. Souriau-Sunbank Connection Technologies is a world leader in the harsh environment interconnects solutions market with a culture of operational excellence. We design, manufacture and market high performance and high reliability interconnect solutions for the aviation, defense, space, energy, and transportation markets.
Job Summary:
• Performing professional tasks related to providing the optimal level of service for total customer satisfaction by supporting the Customer Service Team and Supply Chain Team by analyzing the different demand sources (forecast, firm client orders).
Primary Responsibilities:
• Deal with daily backlog of customer shipments – and scheduling deliveries and providing information to the Customer Service Team on past dues, missing components, recovery dates, tracking information, etc thru using MFGpro and support of the Supply Chain Team.
• Expedites purchases that are delayed or in response to changes in the production plan.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Handle and resolve customer complaints. Drive requests and unresolved issues to the designated resource.
• Follow up and keep records of all relevant information supplied to Customer Service Team and Supply Chain Team
• Communicate and coordinate with internal departments.
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