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Health Senior Operations Manager
Do you enjoy leading large, high‑performing teams and driving operational excellence across a global portfolio? Are you motivated by turning complex delivery challenges into scalable, efficient solutions?
Join Aon’s Health business and help shape our operations to support clients around the world!
This is a full‑time role based in Mexico. It is designed as a people‑manager position with responsibility for multiple teams and managers. Working style and shift pattern will be aligned to Aon’s local Smart Working policy and business needs.
Please upload your resume in English!
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Aon Health and Benefits takes a long‑term view of benefits management that helps companies balance using benefits as a retention tool with managing escalating costs. Our Health portfolio includes end‑to‑end benefits management solutions, alignment of benefit plans with corporate strategy and policies, significant purchasing leverage, and a systematic, structured approach to delivering value.
As Operations Leader, you will be accountable for the overall management of client services and colleagues within the Health portfolio in a regional Center‑of‑Excellence environment. You will oversee delivery across multiple products and services globally, ensuring that client expectations are met or exceeded and that our operations are efficient, scalable and well controlled.
On a typical day, you will:
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Oversee all Health Ops deliveries at a regional level, ensuring timelines, quality and cost targets are consistently met.
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Lead managers and their teams (20–30 colleagues in total, including Operations Managers), providing direction, coaching and support.
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Own people‑management responsibilities, including career paths, succession planning, performance management, job rotation and employee engagement.
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Manage key stakeholder relationships, acting as the first point of escalation for projects and operational issues.
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Drive operational efficiencies through quality initiatives, technology, automation and process standardization.
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Allocate resources effectively, manage capacity and budget utilization to ensure profitable delivery.
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Work closely with the Unit Manager to track critical financial and operational metrics, supporting unit objectives and operational excellence.
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Identify and mitigate high‑impact risks, establishing appropriate governance and succession plans for critical roles.
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Collaborate with support functions (Talent Development, Quality, HR, etc.) and support research & development activities such as product development, insights and marketing collateral.
This role offers the chance to shape the operational backbone of Aon’s Health business in a high‑growth, global environment. You will not only manage day‑to‑day delivery, but also help define how our Health Ops capabilities evolve, scale and create value across multiple regions. You will work closely with senior leaders, client‑facing teams and support functions, bringing together people, processes and technology to deliver outstanding service.
As Operations Leader, you will have the opportunity to:
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Lead large, diverse teams and managers, building a strong culture of performance, accountability and development.
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Showcase the capabilities of the operations center across the organization and support internal business development by sourcing and onboarding new work.
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Introduce best practices from other operations groups globally and help turn ideas into fully functioning systems and processes.
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Operate as a strategic contributor to the broader Health and consulting strategy, with visibility to senior leadership and impact on how we serve clients worldwide.
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Bachelor’s degree in a business, management and/or technical field; PMP and/or MBA (full‑time or part‑time) is desirable.
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12+ years of overall professional experience, including at least 6+ years of people‑management experience leading large teams and managers.
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Strong program and portfolio management experience, with a track record of delivering complex, multi‑stakeholder projects on time, within budget and to high quality standards.
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Proven ability to understand financials and P&L characteristics of a consulting practice, and to use data and technology (advanced Excel and Microsoft Office; experience with automation/efficiency tools) to drive operational improvements.
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Excellent interpersonal and communication skills, with experience managing senior stakeholders, working across geographies, leading change and articulating project scope, value proposition and ROI; comfortable working independently in a dynamic, high‑growth environment and managing multiple priorities.
How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues also enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working‑style solutions, and we recognize that flexibility goes beyond just the place of work — and we are all for it. We call this Smart Working.
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Our Commitment to Inclusion, Diversity & Equal Opportunity
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital or domestic partner status, or any other legally protected status.
We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application and interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected].
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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