Director, Engineering – NPI & Process Development, Americas
Mexicali, BC, México – Onsite (Presencial)
Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.
You will partner with Operations, R&D, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities, and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.
Responsibilities:
Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.
More about you:
Bachelor’s degree or equivalent experience; a master’s degree or MBA is preferred.
10+ years of progressive experience in operations, engineering, manufacturing, or a related field.
5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.
Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.
Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.
Exceptional communication and influencing skills, with the ability to simplify complex topics, gain stakeholder alignment, and lead teams through change.
Experience in a regulated or medical-device environment, Lean Six Sigma Green Belt or Black Belt certification, and ERP-system proficiency are preferred. Willingness to travel up to 40% is required.
Don’t meet all the criteria? If you’re willing to go all in and learn, we’d love to hear from you!
What we offer:
