iOPS Lead

Capgemini -
Aguascalientes, Ags.

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Job Description

iOPS Lead for LATAM, Business Services

Description: reporting to the IOps Americas VP, this is a vital role to lead the delivery and transformation of the planning, supply chain and customer services functions for the LATAM region of a major global consumer goods company. The role presents a unique opportunity to lead an innovative service proposition for the lead client, potentially progressing to new clients as and when appropriate

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Responsibilities

Collaborate with IOPs leadership and senior client teams across the region to deliver transformation and client value.
Work with global and local BSV teams to ensure successful transition and service delivery of IOPs.
Drive client outcomes: contract compliance, value delivery, issue resolution, continuous improvement, and service transformation.
Support expansion of IOPs services across the Americas once the lead client is secured.
Own and manage the LATAM P&L for the IOPs contract.
Be accountable for delivering LATAM transformation initiatives.
Lead, motivate, and develop local teams to achieve business objectives.
Promote regional collaboration and integrated operations.
Support negotiation, drafting, review, and execution of contract documents (Change Requests, Amendments, SOWs, Work Orders), coordinating with internal teams.
Plan and manage projects to ensure timely delivery and quality standards.
Ensure compliance with contractual obligations in coordination with Service Delivery teams.
Drive process improvements to optimize operations and meet evolving client requirements.
Collaborate with Finance, Legal, bid teams, and stakeholders to maximize client and company value.
Collect and validate data for gainshare metrics, providing reporting and client engagement to track and recognize value delivered.

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Job Description

Job Description - Grade Specific

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