Position Summary
The Field Service Technician II is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The Field Service Technician II plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. Candidate must be fluent in Spanish and English, comfortable with traveling to hatchery locations outside of their assigned sites, and comfortable with providing remote support when not physically on-site. Remote support is required for this role, once the machine is installed and stable. Please note, applicants cannot own birds.
Key Job Responsibilities
Service Execution & Troubleshooting
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Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.
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Independently resolve most service issues and escalate complex problems when necessary.
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Follow standardized troubleshooting processes and procedures.
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Support installation and integration of equipment at customer sites.
Preventive Maintenance & Proactive Support
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Perform preventive maintenance according to established procedures and checklists.
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Identify early signs of wear, environmental impact, and system performance issues.
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Communicate potential risks to the Regional Service Manager and Senior FSTs.
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Support condition-based maintenance efforts by providing accurate field data.
Service Event Reduction
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Execute repairs correctly to minimize repeat service calls.
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Identify and report recurring issues or failure trends.
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Take a proactive approach to reduce unplanned downtime.
Customer Interaction
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Communicate professionally with customer supervisors and operators.
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Provide clear updates on service work, timelines, and system status.
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Ensure a positive customer experience during each service visit.
SRO Documentation
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Complete Service Request Orders (SROs) accurately and on time.
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Document troubleshooting steps, parts used, and service actions.
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Follow standardized documentation requirements.
Collaboration & Team Support
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Work with Senior FSTs and Remote Support to resolve more complex issues.
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Share knowledge and solutions with other technicians when applicable.
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Support training of newer technicians when assigned.
Operational Responsibilities
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Maintain tools, equipment, and service inventory.
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Follow all safety procedures and company policies.
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Participate in after-hours, weekend, and holiday support rotations as required.
Key Competencies & Skills
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Fluent in Spanish and English
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Strong troubleshooting skills across mechanical, electrical, pneumatic, PLC-controlled systems, and sensors (photo eyes, proximity switches, temperature, pressure, etc.)
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Strong communication skills and professionalism when working with customers and internal teams; able to complete clear, timely service reports
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Ability to read and work from electrical schematics, blueprints, and machine drawings; capable of diagnosing issues at the component level
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Experience using laptops/tablets and diagnostic software for machine interface, troubleshooting, and service reporting
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Willingness to learn and develop technical skills
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Self-starter with solid problem-solving skills; able to identify root cause, test sensors/inputs, and restore equipment to operation with minimal supervision
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Strong work ethic and reliability
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Good communication skills
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Ability to follow instructions and processes
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Intermediate computer skills
Education & Experience Requirements
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Associate degree in electro-mechanical, industrial maintenance, or related field (or equivalent hands-on experience)
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1–5 years of experience maintaining and troubleshooting automated industrial equipment in environments such as manufacturing, food processing, or poultry systems
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Entry-level candidates with strong mechanical aptitude encouraged
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Committed to safe work practices; valid driver’s license and willingness to travel as needed
Physical Requirements
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Extended periods of standing
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Occasional lifting up to 50 lbs
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Working at heights up to 12 feet
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Working with live animals in hatchery environments
Working Conditions
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Work primarily performed in commercial poultry hatcheries, beginning at ~5am, with operations running 6 days per week, including holidays that fall on production days
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Exposure to heat, humidity, and varying environmental conditions
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Travel up to 50% with less than 50% overnight travel
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On-call availability for emergency service support
All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
