Morse is a global financial platform for people whose lives don't fit neatly within one country. Built by combining traditional financial architecture with blockchain, Morse offers a dollar account that lets you get paid, hold, spend, send and invest across 150+ countries. Transfers in seconds. Real exchange rates. Self-custodial. Global by default.
Morse is a product by Avian Labs. Available on iOS and Android.
We are looking for a dedicated and empathetic Customer Support Specialist based in Mexico, or available to work Mexican timezone hours. The working hours for this role will be from 9am - 6pm (CST), Wednesday - Sunday. This role is fully remote, but you will work closely with a global team.
The Customer Support team is responsible providing top-notch support to our customers across various channels. The ideal candidate will have a passion for helping others, a strong problem-solving skillset, and a deep understanding of customer service best practices. This role is perfect for someone who is patient, resourceful, and committed to ensuring a seamless experience for our customers.
-
Build trust for our brand and service by providing excellent customer support. You will work with customers primarily over chat and email.
-
Demonstrate deep empathy and care for our customers by ensuring that all individual customer cases come to a positive resolution.
-
Maintain detailed and accurate records of customer interactions and resolutions in our CRM system.
-
Prioritize a range of different customer requests, meeting our SLAs and ensuring that we’re able to deliver great service.
-
Work collaboratively with your teammates and the wider organization on resolving individual customer cases, or on ad hoc projects aimed at delivering the best customer experience possible!
-
Monitor and analyze customer feedback to identify trends, report bugs, and suggest improvements to our products and services.
-
Stay up-to-date with product updates, company policies, and industry trends to provide informed and accurate support.
-
Engage with customers to build strong relationships and foster a positive community around Morse Money.
-
Experience in a previous customer-facing role for at least three years.
-
Clear communication skills (both written and verbal) and a solid ability to empathise with customers.
-
Strong problem-solving skills and the ability to think critically in high-pressure situations.
-
Experience with customer support software and CRM systems (e.g. Zendesk, Intercom, Salesforce)
-
Ability to work independently and manage multiple customer queries simultaneously.
-
Familiarity with fintech products or blockchain technology is a plus.
-
Competitive salary and equity package.
-
Opportunity to be a core part of a fast-growing fintech startup.
-
Collaborative and innovative work environment with autonomy.
-
Professional growth opportunities, team offsites, and events.
