Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new IND CSSC OEM Customer Service Senior Representative, you will provide engineering-driven support to OEM customers and internal stakeholders, acting as a trusted resource for product selection, technical troubleshooting, application guidance, and order management. You will resolve complex technical challenges, collaborate with cross-functional teams, and ensure customers receive the right solutions while maintaining a smooth order-to-delivery process.
What you will be doing
As a key part of the Industry Customer Sales & Service Center (CSSC) team, you'll create impact by Driving customer satisfaction and operational excellence by ensuring accurate, timely order fulfillment and proactive resolution of complex supply chain and commercial inquiries.
Your main responsibilities include:
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Use advanced pump and order management knowledge to provide commercial and technical advice on customer enquiries by email, telephone, live chat, instant messaging etc.
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Create professional offers and quotations using advanced product and pricing knowledge to meet customer requirements.
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Track offers and quotations according to sales guidelines.
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Support customers by providing pricing and delivery information through advanced pricing systems and SAP.
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Promote digital tools (GPC, MyGrundfos, Extranet) to customers, handle export documentation, and record complaints and product return requests
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Support material master data creation and provide 2nd line support to resolve escalated incoming inquiries across the customer service team
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Plan and prioritize work tasks to maintain service delivery standards while supporting leadership with strategy deliveries and sales activities
