WE ARE HIRING.. JOIN OUR TEAM!
Parts Authority - Chihuahua, Mexico
Customer Service Representative
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Parts Authority’s catalog of over 3 million parts, covering more than 125 million applications, ensures our customer partners receive the parts they want when they want them.
What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application. Every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.
The schedules are currently rotating: (5 days of work, and 2 days off) to be determined:
6:00 am - 3:30 pm
7:00 am - 4:30 pm
8:00 am - 5.30 pm
Responsibilities:
The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
- Communicate with manufacturers to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
- Acquire return authorizations and obtain credit memos from manufacturers.
- Provide documents internally for all shipments.
- Process shipping claims.
- Send replacement requests and return authorizations to manufacturers in a timely manner.
- Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
- Provide support to customer service to resolve any order issue that arises.
- Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
- Maintain and promote workplace safety
Qualifications:
- Bilingual (Fluent English)
- Great Communication Skills, Empathetic Listening
- 1-2 years customer service or related experience required
- Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
- Punctual and consistent attendance
- Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
- Able to read and follow instructions and take directions from others
- Ability to work independently as well as with a team
- Effectively prioritizes work and possesses time management skills
- Ability to use logic and sound judgment to make decisions based on available information
- Ability to type 45 wpm
- Miscellaneous projects and perform other related duties as assigned
- Automotive Parts Knowledge is a Huge Plus
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Company Paid Life Insurance
Saving Fund
Food Coupons
Competitive Salaries
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status.
Job Type: Full-time
Pay: From $16,500.00 per month
Experience:
- customer service or related : 2 years (Required)
Language:
- Fluent English (Required)
Work Location: In person
