Buckland is looking for a Customer Service Representative
What you’ll be doing
This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
What we can offer you
- Competitive salary, benefits package above law
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization
You will be responsible for
- Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands
- Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
- Liaison between intercompany departments with regards to potential client set up and/or inquires.
- Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
- Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
- Good written and verbal communication skills.
- Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
- Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
- Driven by results working in a fast paced environment.
- Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
- Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.
What we need from you
- High School Diploma or equivalent.
- Minimum 2 years in custom brokerage or logistics experience.
- Intermediate MS Office knowledge.
- High level of organization, time management and attention to detail.
- Completion of complex entries
- Mexican Legislation in Foreign Trade Business knowledge
- Bilingual in Spanish/English
