3-month25 open role opening
3 month role only
Full time role.
Onsite to office (Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico)
Monthly Base: MX $15033.38 per month
Performance Bonus: MX $3758.34 per month
Food Vouchers: $750 per week
Note: Drug test is required for this role
Key Responsibilities:
- Handle inbound voice calls with professionalism & empathy.
- Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.
Requirements:
- 6-9 months of call center experience.
- Fluent in English (B2+ to C1 level).
- Must reside within 1.5 hours of the site.
- Comfortable with 10-hour shifts.
- Strong customer service, communication, and problem-solving skills.
- Ability to follow client systems, policies, and compliance standards.
Job Type: Temporary
Contract length: 3 months
Pay: $15,033.38 per month
Application Question(s):
- Fluent in English (B2+ to C1 level).
- Must reside within 1.5 hours of the client site.
- Comfortable with 10-hour shifts.
Experience:
- 6-9 months of call center : 1 year (Required)
Work Location: In person
