Based on specialized technical knowledge of the company’s products (goods and/or services) acts as the customer’s contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.
MAIN FUNCTIONS:
1.- Based on specialized technical knowledge of the company’s products (goods and/or services) acts as the customer’s contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.
2.- Handles all inquiries from customers performing extensive research and/or coordinating with other departments as required to obtain solutions.
3.- May coordinate product returns for exchange or rework.
4.- Formulates the required Reports and prepares general correspondence.
5.- Meets the pstablished procedures and the policies of the organization.
