Los CCP de chat se comunican con los clientes a través del Chat Ask Amex y/o correo electrónico para responder preguntas, resolver problemas y solucionar necesidades de nuestros Comercios. Dado que funcionan en la primera línea del servicio al cliente, es importante que se sientan cómodos comunicándose con los clientes de forma escrita la mayor parte del tiempo.
¿Qué requerimos?
Lo que necesitas para ser exitoso…
- Excelente comunicación oral y escrita.
- Ortografía Impecable
- Perfecta Redacción y Sintaxis
- Altas Habilidades de Servicio, Negociación y Organización
- Habilidad para trabajar usando varias ventanas al mismo tiempo.
- Conocimiento de todos los Segmentos (Merchant)
- Alfabetización informática (Conocimiento de Navegadores y Plataformas)
- Excelentes habilidades de cómputo y uso de apps en dispositivos móviles.
Ser empático, positivo y entusiasta tanto en comunicación verbal como escrita.
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Herramientas
Los CCPs de chat utilizan con frecuencia estas herramientas en su trabajo diario:
- Software Ask Amex, Outlook, MCC, Clic, GDM, Genesis, GSPFM, WFIS, APLN, CST, OMS
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
