Spanish Bilingual Appointment Setter / Lead Generation Specialist
Location: Remote
Employment Type: Full-Time (40+ Hours per Week)
Schedule: Monday to Saturday
Hours: 12:00 PM – 9:00 PM Pacific Time (PST)
Break: 1-Hour Unpaid Break
Compensation: $5.00 – $7.00 per hour (depending on experience)
About Us
Our client is a growing medical aesthetics practice serving clients throughout California. We receive a high volume of warm leads daily through social media advertising and are looking for a highly motivated Spanish-English Bilingual Appointment Setter / Lead Conversion Specialist to help convert inquiries into booked appointments while delivering exceptional customer service.
This role is ideal for someone with strong sales abilities, excellent phone skills, and a warm, personable approach. Training, scripts, and sales techniques will be provided to help you succeed.
Key ResponsibilitiesPrimary Priorities
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Answer incoming warm lead calls generated from social media advertisements.
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Conduct follow-up calls, re-engage leads, and manage appointment rescheduling.
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Schedule appointments and manage calendar bookings efficiently.
Additional Responsibilities
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Convert warm leads into booked consultations and appointments.
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Present and upsell services using provided sales scripts and training.
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Build rapport with prospective clients and provide exceptional customer service.
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Maintain accurate records within the company's CRM system.
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Respond to inquiries via phone and email in a timely manner.
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Track lead status and conversion outcomes.
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Ensure all leads receive prompt follow-up to maximize conversion rates.
Requirements
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Fluent in both Spanish and English (verbal and written).
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Previous experience in appointment setting, lead generation, customer service, sales, or call center environments.
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Strong communication and relationship-building skills.
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Professional and friendly phone presence.
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Comfortable handling sales conversations and guiding prospects toward booking appointments.
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Ability to work independently in a remote environment.
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Reliable internet connection and quiet workspace.
Preferred
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College-educated professional (preferred but not required).
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Experience working with U.S.-based clients, particularly California clientele.
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Background in aesthetics, healthcare, medical spas, wellness, or beauty services.
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Experience using CRM systems.
Systems & Tools Used
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Proprietary CRM System (custom-built)
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Google Voice (call management and recording)
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CRM-integrated lead spreadsheets
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Email and phone communication platforms
What We're Looking For
We need someone who is:
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Naturally warm, sweet, and easygoing.
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Customer-focused with a high level of professionalism.
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Confident in sales and upselling conversations.
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Organized and detail-oriented.
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Responsive and able to follow up with leads quickly.
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Passionate about helping clients feel comfortable and cared for.
Current Challenges You'll Help Solve
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Managing 50+ warm leads generated daily from social media advertising.
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Preventing leads from going cold due to delayed follow-up.
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Supporting Spanish-speaking patients who currently lack adequate bilingual assistance.
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Improving appointment conversion rates and overall patient experience.
Basic requirements
Must be proficient in speaking and writing English very clearly
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Must have relevant work experience
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Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
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Must be available for video meetings with your camera on (when needed)
Technical requirements
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Device: Reliable laptop or desktop computer.
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Internet: High-speed connection (minimum 25 Mbps).
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Audio: Noise-canceling headset.
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Video: Webcam for virtual meetings.
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Workspace: Quiet, professional environment
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
