Location: Remote – Mexico
Company: Special Touch Home Care – New York, NY
Pay Rate: MX$120 per hour
Schedule: 9:00 AM – 5:00 PM EST
Hours: 35–46 hours per week
Position: Full-Time, Long-Term
Pay Frequency: Weekly
Job Overview
Special Touch Home Care is seeking a dependable, organized, and professional Bilingual Remote Office Assistant to support our New York-based home care agency.
We are looking for someone with advanced English communication skills, strong attention to detail, and the ability to confidently manage multiple responsibilities in a fast-paced remote environment.
The ideal candidate is proactive, reliable, responsive, and a quick learner who is looking for stable, long-term employment and opportunities for professional growth.
Key Responsibilities
- Answer and manage incoming calls from patients, caregivers, clients, and staff professionally and efficiently.
- Complete administrative tasks including reports, documentation, scheduling support, email follow-ups, and data organization.
- Coordinate daily office responsibilities with our New York management team.
- Communicate clearly and professionally in both English and Spanish.
- Handle urgent and time-sensitive matters accurately and professionally.
- Follow established company procedures and maintain accurate documentation.
- Remain organized, responsive, and productive throughout scheduled working hours.
Qualifications
- Advanced English and Spanish proficiency required, both spoken and written.
- Excellent verbal communication and professional phone etiquette.
- Ability to write professional emails using proper English grammar and spelling.
- Strong multitasking, comprehension, and organizational skills.
- Strong computer skills and ability to learn new systems quickly.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet and a quiet, professional work environment.
- Strong attention to detail and ability to retain and apply training.
- Dependable attendance and consistent communication.
- Previous customer service, healthcare coordination, call center, or remote administrative experience required.
- 5 years of customer service experience preferred.
Work Environment & Expectations
This is a structured, performance-driven remote position. Team members are expected to remain engaged, responsive, and productive throughout their scheduled shifts.
Attendance, productivity, responsiveness, work quality, and overall performance are regularly reviewed. Candidates should be comfortable working in an accountable remote environment with clear expectations and performance tracking.
This position is intended for candidates seeking long-term, stable employment and is not designed as a freelance, temporary, or seasonal opportunity.
Growth Opportunities
We value employees who demonstrate reliability, professionalism, strong communication, and consistent performance. Raises and advancement opportunities are available based on performance and continued growth within the company.
Why Join Special Touch Home Care?
You’ll become part of a supportive and professional team dedicated to providing high-quality service and care. We value teamwork, accountability, professional development, and employees who want to grow with the company long term.
Application Question
Have you worked for the same company for more than 2 years?
Experience
Customer Service: 5 years preferred
Languages
English: Required – Advanced
Spanish: Required – Advanced
Work Location: Remote – Mexico
Job Types: Full-time, Permanent
Pay: $120.00 per hour
Expected hours: 35.0 – 46.0 per week
Application Question(s):
- Have you worked for any company for more than 2 years?
Experience:
- Customer Service: 5 years (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: Remote
