Your Job
As a Customer Success Representative (CSR) supporting our automotive segment, you will leverage strong communication, organization, and customer advocacy to deliver a best-in-class customer experience. In this role, you'll help customers stay on track with their production plans by providing timely, accurate information and coordinating effectively across internal partners.
Our Team
You will join a Customer Success team recognized as critical to business success, working closely with customers and internal stakeholders. The team uses SAP and Salesforce Service Cloud to provide visibility, speed, and consistency in customer support and order execution.
What You Will Do
- Deliver a responsive, high-quality customer experience by addressing inquiries and needs through email, phone, and Salesforce Service Cloud.
- Enable customer production continuity by coordinating pre- and post-order support with strong attention to accuracy in documentation, pricing, and quantities.
- Partner with Sales to provide aligned, value-creating communication that strengthens customer relationships and business outcomes.
- Drive operational reliability by managing order updates in SAP and providing reporting/visibility on schedule agreement activities.
- Contribute to a culture of continuous learning by actively participating in team meetings and trainings, sharing ideas that improve the customer experience.
- Identify and pursue opportunities to streamline and automate work while constructively challenging processes and incorporating team input with respect.
Who You Are (Basic Qualifications)
- Advanced bilingual proficiency in Spanish and English.
- Advanced Portuguese (to support customers in Brazil).
- Proven experience in a CSR role or similar customer support activities.
- Working knowledge of SAP.
- Bachelor's degree in a related field.
- Experience in customer-facing roles within manufacturing and/or automotive logistics environments.
What Will Put You Ahead
- Familiarity with Salesforce (especially Service Cloud).
- Advanced Excel capability and strong reporting skills.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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