Customer Service Representative
Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.
Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
Experience: Minimum of 3 years in Customer Service
Language: Advanced conversational English is essential
Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite
