Request:
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Excellent verbal and written communication skills
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Experience around 3-5 Year minimum related to L2 production support experience
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Experience of working in a global team.
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Excellent organization and coordination skills.
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Strong problem-solving skills and an ability to learn rapidly on-the-job.
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Self-motivated, ability to identify and resolve issues with minimal oversight.
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Experience in financial services is a plus.
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Cloud Application and respective infrastructure Knowledge is a plus.
Technical Expertise: ->
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Programming and scripting of operational administration tasks in Unix & SQL
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Scripting: Basic knowledge of Shell/Python/PowerShell for automation and log analysis.
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Familiarity with any tools such as Splunk, Grafana, Pagerduty, WatchTower, Checknanny or AppDynamics.
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Experience with tools like ServiceNow, Jira or Remedy for incident and change management.
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Networking Basics: Understanding of DNS, IP, firewalls, load balancers, ports etc
Willing to work under pressure: ->
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Actively supported troubleshooting and outages in coordination with engineering, developer teams, and outage management
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Proactively identify problems, suggest fixes, and work towards ultimate resolution
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Previously worked in a large organization or with international teams across multiple time zones and possible rotation in weekends
