We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do
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Respond to customer inquiries via phone, email, and support channels
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Assist customers with order status questions
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Support subscription and account management requests
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Help customers navigate services and available resources
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Escalate inquiries when appropriate
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Maintain accurate customer records and documentation
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Deliver empathetic and professional customer service
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Meet quality, productivity, and customer satisfaction goals
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Follow all customer privacy and compliance requirements
Compensation & Contract
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USD $5.50 per hour
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Paid weekly
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Independent Contractor
Training & Schedule
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Monday-Friday, 8:00 AM-5:00 PM Central Time.
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Ongoing schedules will be communicated during the hiring process.
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
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Application Form
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Prescreen Questionnaire
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Video Interview
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Live interview
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Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements:
What We're Looking For
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Fluent English and Spanish communication skills
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Minimum 1 year of customer service or call center experience
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Strong phone communication skills
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Professional written communication skills
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Empathy and patience when assisting customers
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Strong attention to detail
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Ability to work independently in a remote environment
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Comfortable discussing sensitive wellness-related topics professionally and respectfully
Nice to Have
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Telehealth support experience
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Healthcare support experience
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Pharmacy support experience
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E-commerce customer service experience
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Experience with Dialpad, Zendesk, Freshdesk, or similar platforms
