Description:
Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.
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Answer customer calls and resolve their questions.
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Check and provide information about the available balance.
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Provide support when the service experiences an issue while the customer is using it.
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Guide customers on how to use and operate the service.
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Identify the customer’s situation and provide a solution according to established procedures.
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Record information from each call in the system.
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Follow up on or escalate cases that require additional assistance.
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Maintain friendly, empathetic customer service focused on resolving the customer’s needs.
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Competitive salary.
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Legally required benefits.
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Additional benefits beyond those required by law.
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Paid training.
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Opportunities for career growth.
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Excellent work environment.
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Sick days
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Company parking
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Flexible schedules
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Option for a permanent/indefinite contract
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Employee referral program
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Grocery/food vouchers
Work Location: On-site / In-person employment
Requirements:
Requirements
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High school diploma completed.
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Experience in customer service or a call center (preferred).
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Strong Spanish verbal communication skills and good communication abilities.
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Basic computer skills.
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Service-oriented attitude and friendly manner.
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Ability to resolve customer questions and situations.
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Availability to work the established schedule.
