About Us
Healthcare Insurance Solutions is a veteran-owned, family-operated insurance agency specializing in Medicare, Life, Health, and Supplemental insurance. We pride ourselves on transparent, client-first service and ethical guidance. We are looking for a reliable, experienced professional to support our growing client base with high-quality service and policy support.
Position Overview
We are seeking an experienced Insurance Customer Service Representative with a strong background in Medicare and Life insurance. This role is focused on delivering excellent client support through policy reviews, inbound call handling, and ongoing customer servicing. The ideal candidate will help clients understand their coverage, resolve issues efficiently, and ensure a positive experience aligned with each client’s products and needs.
Key Responsibilities
- Conduct thorough policy reviews for Medicare and Life insurance products
- Handle inbound client calls professionally and knowledgeably
- Provide ongoing customer service and support based on clients’ specific products and needs
- Assist with policy questions, coverage explanations, claims guidance, and general servicing
- Document interactions accurately and follow up as needed
- Collaborate with agents and internal team members to ensure smooth client experiences
- Maintain compliance with insurance regulations and company standards
- Adapt to fluctuating workflow demands while consistently delivering quality service
Required Qualifications
- Proven experience in the insurance industry with specific, hands-on experience in Medicare and Life insurance (this is a must)
- Strong knowledge of Medicare products (Advantage, Supplement, Part D, etc.) and Life insurance policies
- Excellent phone etiquette and customer service skills
- Ability to explain complex insurance concepts in clear, simple language
- Strong organizational skills and attention to detail
- Comfortable working independently in a remote or flexible environment
- Available for a minimum of 25 hours per week with a flexible schedule that can adjust based on workflow and client volume
- Reliable internet connection and professional home office setup (if remote)
Preferred Qualifications
- Experience supporting Medicare beneficiaries and Life insurance policyholders
- Familiarity with CRM or agency management systems
- Multistate licensing knowledge or experience is a plus
- Bilingual (English/Spanish) is a strong advantage
What We Offer
- Flexible scheduling based on actual workflow
- Competitive compensation commensurate with experience
- Opportunity to work with a growing, ethical, veteran-owned agency
- Supportive team environment focused on client outcomes over quotas
Job Type: Part-time
Pay: $10,768.74 - $22,005.06 per month
Work Location: Remote
