- Provides distinctive customer service to our external customers resolving routine and complex problems and
- communicates solutions or requested information to the customer.
- Effectively communicates and collaborates with internal team members from multiple departments to help
- address and resolve customer inquiries and issues in a timely and professional manner.
- Supporting salesperson within assigned territory relieving them of administrative duties.
- The job is all inclusive from presale support to post sale support.
- This position is fully on-site/in-person and does not allow remote work.
Job duties & responsibilities
- Manage relationships with internal & external customers.
- Parts order processing.
- Pricing quotation local and US.
- Inventory availability (local and US).
- Invoicing parts.
- Follow up with orders credit status.
- Order proofing.
- Entering factory shipments.
- Process customer quotes & orders shipping from the US for customers located in Mexico and Central America.
- Provide freight quotes for parts orders.
- Respond to customer inquiries regarding parts needed for equipment via phone and email.
- Process customs invoicing.
- Respond to inquiries from salesforce pertaining to parts.
- Upload order documentation in document repository.
- Quote inventory out of warehouses.
- Mexico customer transfer orders (not warehouse fulfillment transfers).
- Other duties as required.
Required experience
- Excellent communication skills and the ability to build strong relationships internally and with customers.
- Build trust in working relationships to attain goals.
- Work collaboratively as a team member throughout the organization.
- Ability to communicate effectively with all levels of the organization.
- Ability to plan, make suggestions and decisions and practice good judgment.
- Be self-motivated, confident, energetic, and creative.
- Ability to operate under solid pressure and meet tight deadlines.
- Ability to handle multiple accounts and prioritize work.
- Ability to work under minimal supervision but provide regular status updates while working remotely from management.
- Computer proficiency with Microsoft Office, Outlook and social media platforms.
- Strong personal organization skills and abilities.
- Works effectively with others inside and outside of formal authority to accomplish True’s overall goals.
- Constantly seeks to enhance processes, services and products by generating ideas for improvements, setting high-performance standards and seeking opportunities for self-improvements.
- Take responsibility for ensuring that work is completed within specified time and expectations.
- Follows through to ensure that promised customer requirements and expectations are met, even when faced with obstacles or delays.
- Extraordinary communication skills verbal & written.
- Extraordinary organizational and time management skills.
- Ability to create detailed reports.
- Software proficiency PowerPoint, Excel & Word.
- Ability to attend tradeshows.
- Bachelor’s degree.
Job Type: Full-time
Pay: $18,000.00 - $25,000.00 per month
Work Location: In person
