Job Title: L2 Desktop Support Engineer
Roles & Responsibilities:Handle L1 escalated tickets related to Windows OS, MS Office, Email, VPN, NetworkDesktop, Laptop, Printer, and other peripherals installation, troubleshooting & repairActive Directory - User account management, password reset, GPO troubleshootingRemote support via TeamViewer, RDP, AnyDeskNetwork troubleshooting - LAN, WAN, DNS, DHCP, WiFi issuesSoftware installation, patching, antivirus managementAsset management and hardware inventoryCoordinate with vendors for hardware RMA and replacementsDocument issues, RCA and update KB articlesEnsure SLA and ticket resolution within TATRequired Skills:Strong knowledge in Windows 10/11 and Windows Server basicsMS Office 365, Outlook troubleshootingActive Directory and Group Policy knowledgeBasic Networking conceptsTicketing tools: ServiceNow / Jira / FreshserviceGood communication and customer handling skill
Job Type: Full-time
Work Location: In person
