Job Description
Satellite Teams is seeking a professional and organized Bilingual Receptionist to support a busy legal team. In this role, you will be the first point of contact for clients and callers, ensuring all communications are handled professionally and efficiently.
The ideal candidate is friendly, detail-oriented, and comfortable managing a high volume of calls while coordinating appointments and supporting general administrative tasks.
At Satellite Teams, we connect talented global professionals with growing companies in the United States, providing long-term remote career opportunities within dynamic and collaborative teams.
Responsibilities
- Serve as the primary point of contact for incoming phone calls, providing a professional and courteous experience for all clients and callers
- Screen calls, determine the purpose of each inquiry, and direct callers to the appropriate department or team member
- Accurately record and relay messages to attorneys and staff in a timely manner
- Coordinate and schedule client appointments with attorneys and other team members
- Conduct outbound calls to confirm upcoming appointments and provide reminders to clients
- Respond to general client inquiries and escalate or forward more complex requests to the appropriate department
- Maintain accurate records of calls, messages, and appointment details within internal systems or spreadsheets
- Assist with managing incoming and outgoing correspondence, including mail distribution
- Provide general administrative support to ensure efficient daily office operations
Qualifications
- Bilingual proficiency in English and Spanish (written and verbal) required
- Strong communication and customer service skills
- Professional and friendly phone presence
- Excellent organizational and time-management skills
- Ability to build rapport with clients and collaborate with multiple departments
- Strong critical thinking and problem-solving abilities
- Good judgment and attention to detail
- Ability to work independently and manage responsibilities without close supervision
- Proficiency in Microsoft Excel or Google Sheets
- Strong computer literacy and ability to learn new systems quickly
- Ability to handle high call volumes and repetitive tasks with accuracy and focus
Job Types: Full-time, Permanent
Application Question(s):
- Have you worked in a law firm, legal office, or other professional services environment? If yes, briefly describe your role and responsibilities.
Experience:
- Receptionist: 3 years (Preferred)
Language:
Work Location: Remote
