About Easy Lemon
Easy Lemon is a rapidly growing U.S.-based Lemon Law firm dedicated to helping consumers pursue claims involving defective vehicles. Our mission is to simplify a complex and often frustrating process while connecting consumers with the legal support they need.
As we continue to grow, we're looking for a motivated, confident, and results-driven Intake Specialist to join our remote team. This role is ideal for someone who enjoys speaking with people, building relationships, and working in a fast-paced, performance-driven environment.
Legal industry experience is a plus but not required. We provide training on our intake process and the fundamentals of U.S. Lemon Law.
About the Role
As an Intake Specialist, you will be one of the first points of contact for prospective clients who are interested in pursuing a Lemon Law claim. You will speak with potential clients, learn about their vehicle and repair history, determine whether they may qualify for our services, explain the next steps, and guide qualified prospects through the enrollment process.
This is a high-volume, sales-focused intake position that requires confidence on the phone, strong communication skills, and the ability to build trust quickly. Success in this role requires a combination of empathy, persistence, consultative selling, and a strong focus on achieving performance goals.
Responsibilities
- Handle a high volume of inbound and outbound calls with prospective clients
- Speak with potential clients to gather information about their vehicle, repairs, and circumstances
- Identify and evaluate potentially qualified leads based on established intake criteria
- Explain the Lemon Law process and set appropriate expectations for prospective clients
- Answer questions and address concerns in a professional, confident, and empathetic manner
- Build rapport and establish trust with prospective clients
- Guide qualified prospects through the enrollment and retainer process
- Effectively handle objections and help prospects make informed decisions
- Follow up promptly with prospects who have not yet completed the enrollment process
- Maintain consistent communication throughout the intake process
- Accurately document calls, client information, and follow-up activities in the CRM
- Meet or exceed individual conversion, productivity, and performance targets
- Follow established intake procedures and quality standards
Qualifications
- Previous experience in sales, inside sales, client intake, customer service, call center, or a similar role preferred
- Strong verbal and written English communication skills
- Confident and professional phone presence
- Strong ability to build rapport and establish trust quickly
- Comfortable handling objections and asking for the commitment
- Self-motivated, competitive, and results-oriented
- Comfortable working in a high-volume, fast-paced environment
- Strong organizational and time-management skills
- Ability to multitask while maintaining accuracy
- Experience using CRM software is preferred
- Legal industry or Lemon Law experience is a plus but not required
- Ability to work independently and remain productive in a remote environment
What We're Looking For
The ideal Intake Specialist is:
- Confident and persuasive – comfortable leading conversations and asking for the next step
- Empathetic and client-focused – understands that prospective clients may be frustrated or uncertain about their situation
- Results-driven – motivated by goals, performance metrics, and opportunities to earn more
- A strong communicator – able to explain information clearly and professionally
- Resilient and persistent – able to handle rejection and maintain a positive attitude
- Proactive – consistently follows up and takes ownership of opportunities
- Organized and detail-oriented – accurately records information and manages follow-ups
- Adaptable and coachable – open to feedback and committed to continuously improving performance
Compensation & Benefits
- Competitive base pay
- Uncapped performance-based commissions
- Top performers can earn up to $3,000 USD per month in additional incentives
- Clear performance metrics and opportunities for advancement
- Fully remote work environment
- Ongoing training, coaching, and support
- Career growth opportunities within a rapidly expanding organization
Remote Work Requirements
- Reliable high-speed internet connection
- Computer capable of running multiple applications simultaneously
- Professional-quality headset for phone communication
- Quiet, professional, and distraction-free workspace
- Ability to maintain confidentiality while working remotely
- Backup power source strongly preferred
- Availability to work a consistent full-time schedule aligned with U.S. business hours
Why Join Easy Lemon?
- 100% remote position
- Uncapped earning potential
- Join a rapidly growing U.S. legal organization
- Comprehensive training and ongoing coaching
- Meaningful work helping consumers pursue vehicle-related legal claims
- Supportive, collaborative, and performance-driven culture
- Opportunities for long-term career growth
Job Type: Full-time
Pay: $16,264.45 - $16,399.99 per month
Work Location: Remote
