Join our new business line!
They are a dynamic, community-centered primary care clinic offering comprehensive medical and aesthetic services for individuals and families—from infants to seniors. The mission is to provide accessible, affordable, and culturally sensitive care that prioritizes wellness, prevention, and patient-centered service.
As we expand our offerings, we’re looking for an enthusiastic Patient Experience Specialist to support day-to-day clinic operations and ensure patients receive timely and complete care.
Job Summary
This position plays a pivotal role in ensuring seamless coordination of patient care. And involves direct communication with patients, clinical teams, laboratories, and insurance providers. The ideal candidate will be detail-oriented, highly organized, and customer-focused, with the ability to thrive in a fast-paced environment.
Key Responsibilities
- Maintain and update tracking spreadsheets for patient care gaps related to labs, physicals, and insurance compliance (especially PPO plans).
- Initiate outbound calls and texts to patients with overdue labs or pending studies.
- Send lab requests to appropriate laboratories and monitor receipt of results.
- Monitor and support the clinic’s quarterly performance targets by proactively managing patient outreach for preventive services.
- Schedule patients for annual physical exams and preventive screenings.
- Identify and resolve insurance-related gaps in patient records to ensure uninterrupted care.
- Process and scan incoming faxes, reports, and pharmacy communications; forward appropriately.
- Follow up on pending medical record requests and imaging results.
- Generate reports for diabetic self-pay patients and notify providers of necessary follow-up.
- Submit and track positive Quantiferon test results to CAIR and the INS portal.
- Provide general administrative and clerical support to the clinic team.
Required Skills & Competencies
- Analytical: Collects and interprets data effectively; draws sound conclusions using logic and experience.
- Problem Solving: Tackles challenges proactively and strategically; evaluates data to identify and implement solutions.
- Customer Service: Communicates empathetically; resolves patient concerns; follows through on service commitments.
- Communication: Speaks and writes clearly and persuasively; tailors communication to audience needs; strong listening skills.
- Professionalism & Confidentiality: Maintains a high level of discretion and professionalism in patient interactions and documentation.
Minimum Qualifications
- Education: High school diploma or GED required.
- Experience: 1–3 months of administrative or healthcare-related experience preferred.
- Language: Advanced English is required
- Computer Skills: Proficiency in spreadsheets (Excel or Google Sheets), word processing (Word), and order/inventory software. Familiarity with electronic medical records (EMR) systems and fax/document management tools is a plus.
- Math & Reasoning: Basic arithmetic and ability to compute percentages and interpret basic data reports.
- Other: Ability to multitask efficiently and work independently in a fast-paced setting.
Job Type: Full-time
Pay: $22,750.00 per month
Application Question(s):
- Are you familiar with EMR systems?
Experience:
- heathcare related: 1 year (Preferred)
- administrative assistant: 1 year (Preferred)
Language:
- Advanced English (Preferred)
Work Location: Remote
