TE Connectivity is offering this analyst position within the Service Integration and Management (SIAM) team to represent the SIAM Incident Management function in TEIS.
The Major Incident Manager is responsible for managing and coordinating the resolution of major incidents that significantly impact business operations. The role ensures minimal disruption to services by leading a structured, rapid response aligned with ITIL 4 best practices. The individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations as quickly as possible and prevent recurrence through effective problem management practices.
In addition to the Major Incident Management role, the individual will deliver Remote Region Service Desk and be responsible for advanced technical support, and configuration, for IT operations, including defect analysis, pc configuration and administration, and coordination with service providers. Ensures process optimization and improve our knowledge base articles.
