SaaS Business Unit Builder Part-Time | Remote | Mexico-Based | Growth Role
Position Type: Part-Time Hours: 20 hours per week Compensation: US$500/month Location: Remote (Mexico-based preferred) Growth Path: Full-time as product scales
About This Role
We are building a web-based SaaS platform designed to help anyone managing remote workers get intelligent visibility into their team — without adding headcount. The engine is already built. Now we need someone to build the commercial layer around it.
This role is the primary build for the SaaS business unit. Internal operations support is secondary. If you are someone who thinks in systems, builds customer-facing infrastructure, and wants to be part of a product from the ground floor — this is the role.
You will not be managing a team. You will be building the machine that runs itself.
Primary Responsibility — SaaS Business Unit
You will build and launch the full commercial infrastructure of a SaaS product, designed to operate with zero ongoing human involvement.
Month 1 — Foundation
- Brand and marketing site — clear positioning, pricing page, and product messaging
- Stripe billing integration — subscription tiers, consumption tracking, and payment flows
- Pricing architecture — base plus consumption model, structured for scale
Month 2 — Customer Infrastructure
- Customer portal — self-serve account management, usage dashboards, and plan controls
- Zero-touch onboarding — automated flows that take a new user from signup to active without human involvement
- Support automation — AI-driven resolution targeting 80%+ of tickets without escalation
- CRM setup — customer lifecycle tracking, health scoring, and churn signals
Month 3 — Growth Systems
- Retention and churn monitoring — automated alerts and intervention flows
- Growth infrastructure — referral systems, conversion optimization, and activation tracking
- Analytics and reporting — product usage, revenue, and customer health in one view
- Sales materials — one-pager, demo flow, and onboarding documentation
Secondary Responsibility — Internal Operations
Once the SaaS business layer is stable, you will support internal operational systems on an as-needed basis. This is not the primary job. It is the side task.
- Maintain and optimize existing automation workflows
- Build or improve internal tools that reduce manual work
- Integrate platforms as operational needs arise
- Troubleshoot automation failures and maintain reliability
Required Qualifications
- Proven experience building customer-facing SaaS infrastructure — billing, onboarding, portals, support systems
- Strong command of automation tools and API integrations
- Experience with Stripe or equivalent subscription billing platforms
- Ability to build systems that require no human to operate once deployed
- Independent problem solver — you take a goal and return a working system
- Systems thinker — you design for scale, not just for today
- Experience with CRM platforms, specifically HubSpot
- Comfort working in fast-moving environments with minimal oversight
Preferred Qualifications
- Experience launching or scaling a SaaS product from zero
- Familiarity with AI agent orchestration and workflow automation platforms
- Experience with GoHighLevel
- Proficiency with Zapier, Make, n8n, or similar tools
- Understanding of customer lifecycle design — acquisition through retention
- Background in startups or early-stage product environments
Who You Are
You look at a product and immediately think about what the customer experiences from the moment they find it to the moment they become a loyal user. You build the invisible infrastructure that makes that experience seamless. You do not wait to be told what to do next. You see the gap and fill it.
You are not looking for a task list. You are looking for a product to help build.
The Opportunity
This platform is designed to become the operating system for anyone managing remote workers — regardless of where they hired them, what tools they use, or how large their team is. The engine is already working. The product is being built now.
The person who builds this business layer will grow with the product. As it scales, this role scales with it. We are not hiring for today. We are hiring for what this becomes.
Job Types: Full-time, Part-time
Pay: $8,500.00 per month
Application Question(s):
- Describe your most recent role, your key responsibilities, and the tools or systems you used daily.
Work Location: Remote
