Description:
Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.
Position: Customer Service, Billing, and Soft Collections Representative
Job Description:
Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.
Key Responsibilities:
-
Provide exceptional customer service via phone, email, or chat.
-
Resolve billing inquiries and discrepancies efficiently.
-
Conduct soft collections calls to assist customers with payment arrangements.
-
Handle high call volumes while maintaining quality and accuracy.
-
Collaborate with team members to meet performance metrics and goals.
-
Document customer interactions and maintain accurate records.
What We Offer:
-
Paid training to ensure your success.
-
Competitive hourly pay with a monthly performance bonus.
-
Paid sick time and law-mandated benefits.
-
Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).
Requirements:
Essential Skills and Qualifications:
-
Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
-
Strong negotiation and communication skills to handle sensitive situations professionally.
-
Ability to multitask and stay organized in a high-volume environment.
-
Problem-solving mindset with a focus on delivering customer satisfaction.
-
Dependable and team-oriented with a positive attitude.
Preferred Qualifications:
-
Familiarity with CRM systems or call center software.
-
Experience in handling billing disputes or collections.
