Bilingual Legal Intake | Client Relations Specialist (CRS) – Independent Contractor
Remote | Full-Time | English & Spanish
Are You Ready to Make Every Conversation Count?
Do you thrive in a fast-paced environment where every conversation could change someone's life?
Are you confident speaking with people, naturally persuasive, highly organized, and driven to deliver exceptional service while maximizing every opportunity?
If you're looking for a long-term opportunity to work remotely with a respected U.S. law firm that values professionalism, accountability, and excellence, we'd love to meet you.
About Citrine Law
Citrine Law is one of the highest-rated law firms in Yuma, Arizona, representing clients in Personal Injury and Criminal Defense matters. Our reputation has been built on exceptional client service, professionalism, and consistently delivering results.
Every prospective client who contacts our firm may be experiencing one of the most difficult moments of their life. Our Client Relations Specialists (CRSs) play a critical role in providing an exceptional first impression while ensuring every qualified lead receives the attention, guidance, and follow-up necessary to maximize every opportunity.
We are seeking an experienced bilingual professional in Mexico to join our remote team as an Independent Contractor.
About the Position
This is not a traditional customer service position.
As a Client Relations Specialist (CRS), you will serve as the first point of contact for prospective clients and perform legal intake for our Personal Injury and Criminal Defense practice.
Your role is to build trust, gather accurate case information, educate prospective clients about the next steps, schedule consultations with our attorneys, and provide timely, professional follow-up to ensure no qualified opportunity is overlooked.
Every lead that contacts our firm represents someone seeking help and a significant investment by our firm. Your responsibility is to ensure every qualified lead receives exceptional client experience while maximizing opportunities for consultation and retention through professionalism, communication, and consistent follow-up.
Success in this role requires confidence, empathy, attention to detail, accountability, and the ability to guide conversations while maintaining a genuine desire to help others.
Responsibilities
- Answer incoming calls from prospective clients in English and Spanish.
- Conduct professional legal intake interviews.
- Gather detailed and accurate case information.
- Build trust and rapport with prospective clients.
- Confidently guide qualified leads toward scheduling consultations with our attorneys.
- Follow up consistently with prospective clients to maximize consultation and retention opportunities.
- Accurately document all client interactions within our case management system.
- Coordinate with attorneys and legal staff throughout the intake process.
- Request client reviews and assist with reputation management initiatives.
- Represent Citrine Law professionally during every interaction.
What We're Looking For
We're looking for someone who:
- Has a passion for providing exceptional client service.
- Communicates with confidence, professionalism, and empathy.
- Naturally builds trust with others.
- Is comfortable asking for the appointment and confidently guiding conversations toward the next step.
- Understands the importance of timely and consistent follow-up.
- Takes ownership of every lead and every client interaction.
- Thrives in a performance-driven environment where quality and results matter.
- Learns new technology quickly.
- Can navigate multiple computer systems while speaking with clients.
- Pays exceptional attention to detail.
- Works independently with minimal supervision.
- Is dependable, accountable, and committed to continuous improvement.
- Is a collaborative team player who contributes to the success of the entire team.
Required Qualifications
- Minimum three (3) years of experience in customer service, client relations, legal intake, sales, call center, or similar client-facing roles.
- Fluent English and Spanish (spoken and written).
- Excellent verbal and written communication skills.
- Strong computer proficiency.
- Experience using Microsoft Office or Google Workspace.
- Minimum typing speed of 45 words per minute.
- Reliable high-speed internet connection.
- Quiet and professional home office environment.
- Modern computer capable of running multiple business applications simultaneously.
Preferred Qualifications
- Previous legal intake experience.
- Experience working with U.S.-based customers.
- Experience with CRM or legal case management software.
- Experience working with performance metrics and KPIs.
What Success Looks Like
Our top Client Relations Specialists:
- Deliver exceptional service during every interaction.
- Build trust quickly with prospective clients.
- Accurately conduct legal intake and document case information.
- Consistently convert qualified inquiries into scheduled consultations.
- Follow up promptly and persistently until every qualified opportunity has been fully explored.
- Maintain thorough and accurate documentation.
- Take initiative without waiting to be told what to do.
- Continuously look for ways to improve individual and team performance.
Independent Contractor Information
This is a full-time Independent Contractor opportunity for professionals residing in Mexico.
As an Independent Contractor:
- You are responsible for your own taxes and legal obligations in your country of residence.
- This position does not include employee benefits, paid leave, or employer-sponsored insurance.
- You are responsible for maintaining your own equipment, internet service, and professional remote workspace.
- Compensation will be discussed with qualified candidates during the interview process.
We are seeking professionals interested in building a long-term working relationship with our firm.
Job Types: Full-time, Part-time
Pay: $160.00 - $230.00 per hour
Experience:
- customer service: 2 years (Required)
- Microsoft Office or Google Workspace: 1 year (Preferred)
Language:
Work Location: Remote
