The position: Account Manager & Guest Relations
In your role as Guest Relations & Account Manager, you will be responsible for being our company’s main point of contact with our clients, the Property Owners as well as ensuring our Guests receive an outstanding service. The in-depth knowledge you have about our services, coupled with your knowledge and awareness of the hospitality and short-term rental industry, and your relentless drive to provide outstanding service will ensure our both Owners and Guests recommend our services to others.
Of course, you won’t be alone. We understand that delivering a great service requires an amazing team working together. You will be happy to know that treating our clients with the utmost care is at the heart of this team’s DNA. It is the only way to ensure that we obtain the best results.
This position is right for you if you’re ready to jump into an energetic start-up environment and feel comfortable interacting with people. You’ll have an exciting opportunity to develop and advance your career, as our company is projected to grow exponentially in the coming months.
Specifically, we need you to:
Owner Relationships
- Be the primary point of contact for all our Property Owners and ensure all their questions and concerns are addressed.
- Be extremely knowledgeable about our operations to explain to our clients (Property Owners) the benefits of working with Vimec Vacation Rentals. You are expected to establish strong working relationships with them, help answer their questions, and, when needed, convince them of the changes required to improve the performance of their property.
- Have one-to-one meetings with each client at least once per year. Welcoming our clients when they visit their properties and ensuring they have a fantastic stay.
- Understand all the key performance indicators of our industry, such as Booking Revenue, Occupancy Rate, Average Daily Rate, Booking Velocity, etc., and be comfortable explaining these KPIs to Property Owners when presenting strategies and recommendations.
- Report to the General Management any changes needed to listings or any questions you might have about a property’s performance.
- Develop referral opportunities with our satisfied Property Owners, who can introduce or recommend us to other potential clients.
Guest Services
- Verify daily arrivals and departures in our property management and task management systems.
- Perform in-person guest check-ins, and if not available at check-in, visit the client during their stay.
- Ensure that the Guests who stay at our properties have an unforgettable experience.
- Work in conjunction with Angel Host’s Guest Services and Vimex Vacation Rentals’ Maintenance or Housekeeping Teams to resolve local guest experience issues.
- Use Guesty Task, our task-management software, to report any deficiencies either reported by Owners or brought up through your interactions with Guests. Understanding Guesty overall structure to be able to provide updates to owners on any/all open and closed maintenance tickets.
- Be resourceful and creative, ensuring complete guest satisfaction! Remember, our objective is to always have happy guests. This involves resolving any on-site or experience-related issues guests may encounter before or during their stay.
Job Type: Full-time
Pay: $15,928.32 - $20,313.12 per month
Work Location: In person
