Provide specialized technical support to the shop, ensuring accurate interpretation of technical data and enabling safe and timely operational decision-making.
Lead the design, standardization, and continuous improvement of engineering workflows, technical documentation, and MRO shop support processes.
Ensure proper management of documentation (manuals, engineering data, work orders, SB/AD – Service Bulletins / Airworthiness Directives), guaranteeing compliance with aviation authorities and customer requirements.
Act as the technical reference for the process, serving as the focal point for complex inquiries, deviation analysis, problem resolution, and technical risk management.
Align with the operational launch of the new site the proper process adaptation, Retex, interface alignment between areas, and validation of information flows.
Lead onboarding, training, and alignment activities for personnel on new processes, promoting a shared identity and a culture of safety, quality, and continuous improvement.
Collaborate with quality, planning, production, supply chain, and external engineering to ensure end-to-end process consistency and efficiency.
Define and monitor performance indicators (KPIs) related to engineering flow, response times, document compliance, and shop support.
Drive standardization, digitalization, and optimization of tools and systems for document and engineering management.
