About C.R. England, Inc.
Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.
C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.
Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.
Due to our exponential growth in our Shared Services Center, we are looking for our next talented:
FTL Order Audit
Schedule. Monday - Friday 7.00 AM - 4.00 PM
Overall Position Description
Collects paperwork from carriers and processes to ensure it is accurate and timely, so customers can be billed and carriers can be paid in a timely manner. The auditor will be on a phone queue where they will answer an average of 8-15 calls per day to help carriers with payment issues. The Order Auditor Specialist will consistently demonstrate strong critical thinking and problem-solving skills, possess strong organizational skills and provide exceptional customer service to both external and internal customers. They will be a complete team player by being ambitious in helping the team succeed and in celebrating other team members’ successes.
Essential Functions and Results Expectations
- Collect paperwork within 20 days of delivery
- Process 75+ loads daily to get billed and pay carrier
- Answer 100% of calls received daily
- Maintain 95% and above in call quality expectations
- Participate in monthly peer to peer call copy reviews
- Weekly coaching with direct supervisor
Essential Duties and Functions
- Calling carrier and receivers collecting delivery paperwork, outbound calls will vary depending on volume.
- Verify paperwork and database for accurate billing and AP information
- Inbound phone calls 10-20 per day to help with payment questions
- Communicate process improvements with your leader
Essential Behaviors
- Positive and proactive approach and effort in performing assigned tasks.
- High attention to detail and strong analytical skills to recognize and resolve
- discrepancies.
- Exemplary customer service skills.
- Demonstrated commitment in team performance, ensuring personal reliability and
- integrity.
- Strong time management skills
- Able to adapt to technology and workload process changes
Requirements
- Basic knowledge of Microsoft outlook, Word, Excel, Microsoft Teams and Zoom
- Accountable in remote environment
- Being comfortable with inbound/outbound calls
- Positive attitude and willingness to help team members
- Strong attention to detail
- Strong problem-solving skills
Work Environment
- Actively contribute to a culture based on our COACHTeam core values.
- Hard work but takes the time to engage and celebrate team members success’
- Collaborative and supportive
Physical demands
- Extended periods sitting
- Extended periods working at a computer
- Minimal lifting (reams of paper, computer)
C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
