Job Summary:
The Global Quality & Service Coordinator is responsible for overseeing day-to-day quality assurance and quality control activities to ensure products, processes, and services meet established standards and customer expectations. This role supervises the Return Material Authorization (RMA) process, managing returns to suppliers and coordinating replacements where necessary. The Quality Coordinator also leads the annual ISO audit process, ensuring compliance with quality standards and driving continuous improvement in quality, safety, and efficiency across the global organization.
Key Responsibilities:
- Oversee and coordinate daily quality assurance and quality control activities.
- Supervise and manage the RMA process, including supplier returns, replacement actions, and documentation.
- Lead preparation and execution of annual ISO audits, ensuring compliance with certification requirements.
- Maintain and improve the company’s quality management system (QMS).
- Investigate product non-conformances, supplier quality issues, and customer complaints; implement corrective and preventive actions (CAPA).
- Develop and deliver training programs to raise quality awareness at all levels of the organisation.
- Mentor junior team members and build a culture of accountability and continuous improvement.
- Collaborate with suppliers, service teams, and cross-functional departments to resolve quality concerns.
- Prepare reports, analyse quality performance data, and recommend process improvements.
- Promote a culture of quality, safety, and efficiency throughout the company.
- Work with engineering, operations, and sales teams to embed quality into every stage of the product lifecycle.
- Create and maintain repair records, service reports, and repair histories.
- Coordinate incoming and outgoing feeder/head shipments for repair.
- Schedule repair activities and prioritize workloads with technicians.
- Monitor repair turnaround times and update customers on progress.
- Process repair quotations, purchase orders, and invoices.
- Maintain databases of feeder serial numbers, asset locations, and repair status.
- Coordinate spare parts ordering and inventory for repair activities.
- Prepare weekly and monthly service performance reports.
- Liaise between customers, service engineers, suppliers, and internal departments.
- Ensure all repair documentation complies with quality management procedures.
- Follow up on outstanding repairs and warranty claims.
- Support continuous improvement initiatives within the service department.
Skills & Qualifications:
- Strong knowledge of ISO standards and audit processes.
- Experience with supplier quality management and RMA processes.
- Proficiency in quality tools and methodologies (e.g., CAPA, RCA, SPC, FMEA).
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.
- Strong organizational skills and ability to work across global teams.
- USA visa advantage but not compulsory
What We Offer:
- Monthly stipend of $22,000 - $25,000 MXN NET according to experience
- Legal benefits in accordance with Mexican labor law
- SGMM
- Two extra holiday's over by law.
- Weekends off (Saturday and Sunday)
Sueldo: $22,000.00 - $25,000.00 al mes
Beneficios:
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
Lugar de trabajo: Empleo presencial
