The Delivery Operations Associate Manager is responsible for leading and ensuring the effective end‑to‑end execution of Order to Cash (OTC) processes, combining strong operational expertise, team leadership, and a client‑delivery focus.
This role involves managing small to mid‑sized teams, solving moderately complex problems, ensuring SLA compliance, and actively participating in continuous improvement and process transformation initiatives.
You will be aligned with the Finance Operations vertical, contributing to financial outcomes through:
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End‑to‑end management of the Order to Cash process, including:
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Order Management
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Credit Management
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Billing / Invoicing
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Cash Application
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Collections
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Customer Master
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Analysis of operational data, reconciliations, and financial reporting.
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Optimization of working capital, providing real‑time visibility into revenue flow and cash flow.
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Ensuring compliance with SLAs and operational metrics agreed with the client.
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Identification and resolution of moderately complex operational issues.
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Driving process transformation, standardization, and continuous improvement initiatives.
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Analyze and resolve moderately complex operational issues.
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Create new solutions by leveraging and adapting existing methods and procedures.
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Understand the strategic direction defined by senior management and translate it into clear team objectives.
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Communicate goals, deliverables, and changes effectively.
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Interact primarily with the direct supervisor, as well as with peers and management levels at the client and within Accenture.
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Make decisions that directly impact the team and, occasionally, other teams.
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Act as an individual contributor and/or lead small teams or work efforts.
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Manage mid‑sized teams (approximately 5 to 20 FTEs), including performance tracking and team development.
