About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role
As a Contact Service Agent (Payroll), you will serve as the first point of contact for all payroll‑related inquiries, delivering exceptional customer support to employees and business partners. In this role, you will resolve issues efficiently, ensure accurate communication, and collaborate closely with payroll teams to provide timely and high‑quality service. Your work will help ensure a seamless employee experience and support the integrity of payroll operations.
Key Responsibilities
As a Contact Service Agent (Payroll), you’ll be responsible for:
Managing payroll‑related inquiries from employees and business unit partners through ticketing systems
Resolving and closing inquiries at first point of contact whenever possible
Resetting payroll employee self‑service passwords and assisting with system access issues
Providing efficient, professional, and timely responses to all inquiries
Liaising effectively with the Payroll Team to ensure inquiries are resolved accurately and satisfactorily
Delivering a high level of customer service while maintaining accuracy and attention to detail
Requirements
We are looking for people who are customer‑focused, detail‑oriented, and thrive in a fast‑paced support environment. If this sounds like you, we’d love to hear from you.
As a minimum you must have:
High School degree or equivalent
Great command of spoken and written English
3+ years of customer service experience in a call center or similar environment
Experience using ticketing tools such as ServiceNow or Salesforce
Experience with payroll systems and basic payroll knowledge
Excellent customer service and communication skills (written and verbal)
Good command of Microsoft Office
Strong analytical skills, accuracy, and attention to detail
Strong organizational skills, sense of urgency, and technical aptitude
Although not necessary, it would be nice if you have:
Experience supporting HR or payroll shared services environments
Familiarity with employee self‑service platforms and HR systems
Experience handling high‑volume inquiries in a global organization
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 working days from Job Posting Date.
Job Posting Date: [ ].
Job Applicant’s Privacy Notice
Please click on the link below to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
