Immediate Fire Protection is one of Southern California's fastest-growing fire protection companies. We specialize in fire sprinkler, fire alarm, fire pump, and life safety inspections, testing, repairs, and emergency services. Our mission is simple: provide exceptional service while keeping our customers compliant and protected.
We're looking for a friendly, organized, and dependable Customer Service Representative / Receptionist to become the first point of contact for our customers.
What You'll Do
- Answer incoming phone calls and direct them to the appropriate department.
- Greet customers and visitors professionally.
- Respond to customer emails and inquiries.
- Schedule service appointments and assist with dispatching technicians.
- Create and update customer accounts.
- Follow up on estimates, service requests, and customer questions.
- Maintain accurate records within our CRM.
- Assist with filing, scanning, and general office administration.
- Coordinate with office staff, technicians, and management to ensure excellent customer service.
- Support other administrative tasks as assigned.
What We're Looking For
- Excellent communication and customer service skills.
- Positive attitude and professional demeanor.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
- Comfortable learning new software and technology.
- Proficient with Microsoft Office and Google Workspace.
- High attention to detail.
- Reliable, punctual, and a team player.
Preferred Qualifications
- 1+ years of customer service or receptionist experience.
- Experience with CRM or scheduling software (ServiceBridge experience is a plus).
- Construction, service, or fire protection industry experience is a bonus but not required.
Job Type: Full-time
Pay: $10,578.84 - $21,828.49 per month
Work Location: Remote
