Position Summary
The National Accounts Coordinator is responsible for supporting the management and growth of key retail and national accounts by coordinating daily account activities, maintaining accurate product information, supporting sales initiatives, and ensuring effective communication between Sales, Operations, Marketing, Supply Chain, and Finance teams.
This role helps ensure customer requirements are met, product information is accurate, new items are successfully launched, and internal teams remain aligned to support business growth.
Key Responsibilities
National Account Support
- Support National Account Managers with daily account needs, customer inquiries, follow-ups, and issue resolution.
- Coordinate customer requests and ensure timely communication with internal teams.
- Assist in preparing customer presentations, business reviews, and meeting materials.
- Coordinate product samples and ensure timely delivery to customers.
- Maintain strong organization of account information and customer requirements.
Product & Item Management
- Maintain accurate product catalogs, pricing information, product specifications, and promotional data.
- Support new item setup by gathering, reviewing, and submitting required documentation.
- Coordinate product information updates, including images, specifications, sell sheets, and marketing materials.
- Ensure product data accuracy across internal systems and customer platforms.
- Support new product launches by coordinating timelines, approvals, pricing, and required documentation.
Sales Operations & Reporting
- Prepare sales, inventory, and performance reports to support business decisions.
- Analyze sales trends, inventory levels, and promotional performance.
- Maintain promotional calendars and trackers to ensure activities are completed on schedule.
- Provide reporting insights and identify potential risks or opportunities.
- Support forecasting activities by providing relevant sales information to Supply Chain.
Cross-Functional Coordination
- Act as a liaison between Sales, Marketing, Operations, Finance, Quality, and Supply Chain teams.
- Coordinate internal workflows to ensure customer requirements are completed accurately and on time.
- Assist with resolving data discrepancies and coordinating corrections.
- Support process improvements to increase efficiency and communication.
- Prepare internal meeting agendas, updates, and follow-up actions.
Retail & Customer Support
- Support retail account requirements and documentation needs.
- Assist with retailer onboarding, item setup, and account maintenance.
- Monitor competitive activity and provide relevant market insights.
- Support promotional activities and customer initiatives.
Additional Responsibilities
- Assist with special projects requested by leadership or sales teams.
- Support continuous improvement initiatives within sales operations.
Qualifications
- Bachelor’s degree in Business, Marketing, Supply Chain, or related field preferred.
- 2+ years of experience in sales support, account coordination, customer service, retail operations, or similar role.
- Experience supporting retail or national accounts preferred.
- Strong organizational and project coordination skills.
- Experience working with product data, catalogs, pricing, and sales reports.
- Proficiency in Microsoft Excel and Office Suite.
- Experience with ERP systems, inventory systems, or sales platforms preferred.
- Bilingual English/Spanish preferred.
Skills & Abilities
- Strong attention to detail and accuracy.
- Excellent communication and follow-up skills.
- Ability to manage multiple priorities and deadlines.
- Strong analytical and problem-solving skills.
- Ability to collaborate with multiple departments.
- Ability to work in a fast-paced, product-driven environment.
Sueldo: A partir de $20,000.00 al mes
Idioma:
Lugar de trabajo: Empleo remoto
