Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job summary:
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara, North Campus .
The Business Systems Analyst role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented
What a typical day looks like:
- Provide solutions to incidents of second and third functional and technical level.
- Record the occurrence and resolution of support incidents.
- Implementation and registration of permanent solutions to failures in IT services
- To diagnose quality problems of application data.
- Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
- Prioritizing and resolve support incidents generated in IT services.
- Ensuring the availability of floor control systems.
- Scale and ensure solving problems that cannot be resolved to the service provider.
- Install and update applications on servers that provide services to manufacturing
The experience we’re looking to add to our team:
- Degree in Systems Engineering or a related field
- Intermediate-Advanced English.
- 100% on-site role.
- Schedule flexibility (for support) is essential.
- Knowledge of SQL Server databases required.
- Development skills.
- Basic knowledge of networking and technical support.
- Basic knowledge of servers.
What you’ll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
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IT
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email
[email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
