We are looking for a Team Leader / Supervisor / Content Moderation Lead to join our
Trust & Safety operations, where you will guide a team responsible for maintaining safe,
high-quality online platforms for users worldwide.
What youll do
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Lead, coach, and support a team of Content Moderators / Content Analysts /
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Trust & Safety Specialists
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Monitor performance based on KPIs, SLAs, and quality metrics
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Provide regular feedback, coaching, and development plans for team members
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Ensure correct application of community guidelines and content policies
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Manage escalations, complex cases, and sensitive content decisions
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Collaborate with Quality Assurance (QA), Policy, and Operations teams
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Analyze trends, identify performance gaps, and drive continuous improvement
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Foster a positive team environment focused on engagement and retention
What were looking for
Experience:
Content Moderation / Trust & Safety / Content Review environments
Previous experience as:
o Team Leader
o Supervisor
Internal - General Use
o Senior Content Moderator (with mentoring responsibilities)
Core skills
Strong leadership and coaching abilities
Experience managing performance metrics (KPIs, SLAs, quality)
Decision-making and problem-solving skills
Ability to work in fast-paced, high-volume operations
Strong communication skills (English preferred)
High attention to detail and strong judgment
Nice to have
Experience in digital platforms, social media, or user-generated content
environments
Exposure to QA, compliance, or policy enforcement processes
Experience handling escalations or sensitive content scenarios
Familiarity with reporting tools, dashboards, or operational metrics
Schedule
Monday to Friday, 8:00 AM to 5:00 PM
Weekends Closed
San Pedro Tlaquepaque, Jalisco
What we offer
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Salaryrange: $22,000 $32,000 MXN gross monthly (depending on experience)
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Performance bonuses
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$1,000 in grocery vouchers
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30 days of Christmas bonus
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12 days of vacation
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Major medical expenses / employee / immediate family members
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Dental medical expenses / employee / immediate family members
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Vision medical expenses (employee only)
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Life insurance
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IMSS / Infonavit / Profit sharing
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On-site medical care
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Offices with cafeteria and recreational areas.
Apply now!
Nivel de educación deseada:
Media Superior
Nivel de experiencia deseada:
Nivel Medio
Función departamental:
Tecnología / Internet
Industria:
Plataformas de Redes Sociales
Habilidades:
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Team Leader
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Content moderator
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Content Analyst
Esta vacante viene de la bolsa de empleo Talenteca.com:
https://www.talenteca.com/anuncio?j_id=6a308e5f3600002e00d6e7f6&source=indeed 