Position Overview
Pivot Solutions LLC is seeking a confident and organized Cold Calling & Appointment Setter to support our client’s pest control sales activities. The employee will work for Pivot Solutions and be assigned to our client, contacting prospective customers and scheduling qualified appointments for the client’s outside sales representatives.
This role focuses exclusively on cold calling, lead qualification, appointment setting, and related follow-up. It does not include field sales, onsite inspections, preparing estimates or proposals, negotiating contracts, or closing sales.
Key Responsibilities
- Make outbound cold calls using approved prospect lists to introduce the client’s pest control services.
- Identify customer needs, service location, decision-maker availability, and interest using the client’s qualification criteria.
- Schedule qualified appointments with the client’s outside sales team and confirm accurate contact and appointment details.
- Use approved scripts naturally, answer basic service questions, and handle common objections professionally.
- Follow up with interested prospects, confirm appointments, and coordinate rescheduling when needed.
- Maintain complete call notes, lead statuses, follow-up tasks, and appointment records in the CRM.
- Meet agreed activity and appointment-quality targets while following company calling procedures and honoring opt-out requests.
Candidate Profile & Performance
Required Qualifications
- At least one year of outbound cold-calling or appointment-setting experience, with a demonstrated ability to book qualified appointments.
- Experience in pest control, landscaping, roofing, or another home-service industry is strongly preferred but not required.
- Strong spoken English, clear pronunciation, and confidence communicating with U.S. customers over the phone. Strong written English is also expected.
- Confidence handling objections and rejection while maintaining a professional, consistent approach.
- Strong listening, organization, follow-up, and accurate recordkeeping skills.
- Comfort using CRM software, calling platforms, shared calendars, and standard online communication tools.
- Ability to work independently, maintain dependable attendance, and meet agreed targets during assigned U.S. business hours.
Preferred Experience
- Outbound calling for U.S. residential or commercial home-services customers.
- Familiarity with pest control services, recurring service plans, and common property-maintenance concerns.
- Experience coordinating appointments for field-based sales representatives and improving appointment attendance.
Remote Work Requirements
A reliable computer, second monitor, stable high-speed internet, noise-canceling headset, and a quiet, distraction-free workspace. The employee must be available throughout the assigned shift and follow Pivot Solutions’ and the client’s data-security and communication procedures.
Performance Expectations
Success will be measured through outbound activity, meaningful prospect conversations, qualified appointments booked, appointment attendance, follow-up completion, and CRM accuracy. Specific targets will be established by management with the client. This role is accountable for appointment quality, not closing sales.
Compensation
USD $8–$10 per hour, depending on relevant experience and demonstrated results.
If interested please send your updated CV/resume at [email protected]
Job Type: Full-time
Pay: $135.00 - $169.00 per hour
Expected hours: 40.0 per week
Application Question(s):
- Have you previously made outbound calls to customers in the United States?
- Are you available to work full-time during assigned U.S. business hours?
- Do you have a reliable computer, second monitor, stable high-speed internet, noise-canceling headset, and a quiet workspace?
Experience:
- outbound cold-calling or appointment-setting: 1 year (Preferred)
Work Location: Remote
