About C.R. England, Inc.
Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.
C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.
Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.
Due to our exponential growth in our Shared Services Center, we are looking for our next talented:
ROAD SERVICE AGENT
Schedule: Monday - Friday 10:00 am - 7:00 pm
General Description:
Responsible for the oversight and successful execution of road call service requests which includes, but is not limited to, working with vendors, truck dealerships and C.R. England facilities. Responsible for the oversight of the repair, which may include but is not limited: validation that all DOT/CSA and Safety standards have been provided with proper tire and break depth documentation; evaluate repair invoices for accurate repair times both in labor and parts pricing; etc. Individual will interface with drivers, technicians, operational staff, emergency response teams, safety, compliance, shop management and vendor field personnel. In addition to correctly facilitating the on-road service repair/call, the individual will be required to accurately enter and track the road call information into multiple C.R. England truck maintenance software applications.
Duties & Responsibilities:
- Ability to interface with customers, partners, field personnel, operational teams, safety, compliance, emergency response teams, drivers, technicians and vendors as necessary to successfully execute all road calls.
- Ability to accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
- Ability to identify correct repair requirements and/or required tools/applications for all road calls.
- Strong customer service skills and phone etiquette.
- Demonstrates proven ability to work with all repair locations to affect the best roll time possible. This includes successfully demonstrating strong decision making ability to utilize all network options and at-site options to meet customer commitments and execute the repair.
- Handle calls in a timely and efficient manner. Must be able to perform to identified standards for all Road Service agents.
- Ability to process invoicing, MasterCard and ComCheck payments. Includes verifying invoices, accurate entry and coding, generate and respond to vendors with purchase orders • Actively participates in all required training.
- Seeks out training opportunities to improve personal performance and stay current within industry guidelines.
- Ability to work in a team environment. Road call business is not ratable. Must be willing to support and assist in overload work situations. This includes being flexible on breaks and lunch hour.
- Must be open to flexible working hours. The Road Service Department is a 24/7 operation. Individual must be willing to work holidays, weekends and cover for vacation/sick time as required.
- Understands and achieves stated Road Service/Maintenance department goals and costs.
- Responsible for accident recovery and repairs
Qualifications / Skills
- Provide excellent customer service.
- Ability to work unsupervised.
- Highly motivated and determined to reach target driven goals.
- Used to work at a fast-paced environment.
- Able to handle multiple tasks and work effectively independently or in a team environment.
- Always conducts in a manner that reflects a positive, professional image.
- Display and encourage teamwork and willingness to be a problem solver.
- Highly organized and detail-oriented with strong time management skills
- Excellent communication and interpersonal skills, with the ability to engage candidates effectively.
- Excellent sales skills, goal oriented • Ability to self-motivate to achieve and exceed KPI goals on a team and individual basis
- Understand and embrace a metrics-driven operation
Work experience Requirements
- 6+ months call center experience
- Preferred mechanical experience
- 6+ months customer service
C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
