CUSTOMER SERVICE | AUTOMOTIVE INDUSTRY
Important manufacturing company is looking for a Customer Service professional to join our plant in San Juan del Río, Querétaro.
Are you an experienced Customer Service professional within the automotive manufacturing industry?
If you currently live in San Juan del Río, or would like to return and establish yourself there, and have experience managing customer requirements, orders, deliveries, customer portals, EDI, and cross-functional coordination, this could be an excellent opportunity for you!
KEY RESPONSIBILITIES
- Act as the main point of contact for customers, ensuring timely and professional communication.
- Manage and follow up on customer orders, requirements, deliveries, packaging, and priorities.
- Coordinate with Production, Logistics, Warehouse, Planning, and Supply Chain teams.
- Monitor on-time deliveries and proactively address potential delays or supply issues.
- Manage customer information and requirements through EDI and customer portals, including ASNs.
- Follow up on order status, inventory availability, shipments, and production requirements.
- Analyze customer demand and communicate changes and priorities internally.
- Support the resolution of customer complaints, delivery issues, and urgent requirements.
- Monitor Customer Service KPIs, including Customer Satisfaction, On-Time Delivery, Inventory Accuracy, and Production Plan Compliance.
- Participate in meetings and conference calls with international customers and corporate teams — therefore, fluent English is required.
- Build and maintain strong, professional relationships with key customer contacts.
- Participate in PPAP processes, ramp-ups, and production planning.
- Work according to IATF requirements and automotive industry standards.
REQUIREMENTS
- Bachelor's degree in Business Administration, International Trade, Logistics, Supply Chain, or a related field.
- Minimum 2 years of experience in Customer Service within the automotive manufacturing industry.
- Proven experience working directly with automotive customers.
- Knowledge of logistics, inventory management, production planning, and shipping processes.
- Experience using ERP systems and EDI.
- Experience managing customer portals.
- Advanced / Business English – required.
- Ability to lead meetings and communicate effectively with international customers and corporate teams.
BENEFITS
- Savings Fund
- Grocery Vouchers, subject to the legal limit
- 30 days of Christmas Bonus (Aguinaldo)
- Vacation Premium
- Major Medical Insurance
- Life Insurance
- Company Cafeteria / Meal Service
Location: San Juan del Río, Querétaro
If you are ready for a new challenge and believe your experience matches this opportunity, send us your resume via WhatsApp at 442 721 7006, indicating the name of the position.
We look forward to hearing from you!
Sueldo: $30,000.00 - $35,000.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Seguro de gastos médicos
- Vales de despensa
Lugar de trabajo: Empleo presencial
