SUMMARY
Carrier Management Representative - will be responsible for managing partner carriers by using the Carrier Scorecard and through facilitating onboarding calls with carriers.
Essential Duties and Responsibilities
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Develop and update training materials related to carrier scorecard metrics and carrier onboarding program
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Preparing and delivering written and oral presentations as needed
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Monitor email for documents and/or questions received from carriers.
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Evaluate carriers using the carrier scorecard and provide feedback to carrier and procurement team
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Ensure carriers are following Protrans standards
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Anticipate problems and work proactively to solve them.
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Identify and implement continual improvement initiatives to enhance the performance of carriers, position, team, and company.
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Travel to carrier sites in Mexico – as needed
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Always represent ProTrans professionally.
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Coordinate carrier onboarding calls
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Manage expenses within company guidelines.
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Lead/manage carrier management team members through training and daily communications
Job Qualifications
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Strong Analytical skills
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Being fully bilingual in English & Spanish is required
- Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
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Problem solving and decision-making skills.
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Develop proactive communication with carriers.
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Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
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Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
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Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues.
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International Travel (US, Canada, Mexico), at times up to 25%
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Good customer relations skills and ability to communicate professionally and effectively with all management levels.
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Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
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Reliable transportation, and ability to drive to carrier sites in other cities.
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Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
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Work with Senior management to solve large systemic issues.
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Good discernment skills in knowing when to escalate issues.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in Logistics, Transportation, or business-related field with two years of relevant experience, OR minimum of five years’ experience in a related field
