Position Overview
A Patient Care Coordinator (PCC) at Cellular Hope Institute serves as the first point of contact and main liaison between patients and the clinic. They ensure every patient receives exceptional care and a seamless experience, from the first inquiry to post-treatment follow-up. The role blends sales, patient advocacy, coordination, and administrative tasks, requiring strong communication skills, empathy, and organizational ability.
The PCC embodies the clinic’s vision of concierge-level, transparent, and personalized care.
Core Responsibilities1. Patient Communication & Relationship Management
- Serve as the primary contact for all prospective and current patients.
- Respond to inquiries from leads (via phone, email, WhatsApp, website forms, live chat, and social media).
- Provide clear, empathetic, and accurate information about treatments, protocols, and patient experience.
- Build trust and reassurance by addressing patient concerns, guiding them step by step through the journey.
2. Lead Qualification & Pre-Consultation
- Review patient submissions, including medical history forms, MRI results, and lab work.
- Pre-qualify leads by assessing whether their condition can be considered for treatment.
- Schedule initial Zoom consultations with clinic doctors
- Prepare case summaries and ensure all required documents are complete before medical review.
3. Coordination of Patient Journey
- Organize consultations, treatment schedules, and procedure dates.
- Coordinate with doctors, nurses, laboratory staff, and external specialists as needed.
- Arrange airport pick-ups, transfers, and accommodations for international patients.
- Send pre-treatment instructions and ensure patients are fully informed about next steps.
4. Sales & Case Management
- Present treatment options and cost estimates clearly to patients.
- Handle quoting, invoicing, and payment coordination (integrated with QuickBooks).
- Track and follow up on leads to improve conversion rates and patient commitment.
- Collaborate with the marketing team to provide feedback on patient inquiries and campaign effectiveness.
5. Follow-Up & Patient Retention
- Conduct post-treatment follow-ups (calls, surveys, and satisfaction check-ins).
- Manage long-term relationships with patients, including scheduling follow-up visits and therapies.
- Ensure patients feel supported even after leaving the clinic, reinforcing the clinic’s reputation for excellence.
6. Team Collaboration
- Work closely with:
- Doctors for case review and treatment protocols.
- Nurses for procedure-day logistics and patient preparation.
- Marketing team to align messaging and feedback from patient interactions.
- Administrative staff for documentation and financial coordination.
- Uphold the culture of working as partners in the clinic’s success, not as isolated employees.
Skills & Qualifications
- Bilingual (English and Spanish) – essential for international patient base.
- Strong background in healthcare, nursing, or patient coordination preferred.
- Experience with CRM systems (HubSpot), invoicing software (QuickBooks), and calendar scheduling (Google Calendar).
- Excellent communication, empathy, and persuasion skills.
- High level of organization and multitasking, with attention to detail.
- Ability to handle sensitive medical information with strict confidentiality.
- Sales-oriented mindset while maintaining patient-centered ethics.
Patient Experience Promise
At Cellular Hope Institute, the Patient Care Coordinator ensures that every patient:
- Feels heard, valued, and supported.
- Experiences seamless logistics (from airport pickup to treatment follow-up).
- Receives transparent and professional guidance on treatment options.
- Leaves with a strong sense of trust in the clinic and its team.
Tipo de puesto: Tiempo completo, Por periodo de prueba
Duración del contrato: 3 meses
Sueldo: $18,000.00 - $20,000.00 al mes
Idioma:
- Ingles perfecto (Obligatorio)
Lugar de trabajo: Empleo presencial
