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Job Title: Customer Service Representative
City: Guadalajara
State/Province: Jalisco
Posting Start Date: 6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Be part of a global technology leader’s team , supporting one of the most recognized brands in the world — AT&T. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment , where your voice truly makes a difference.
We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.
What You’ll Do͏͏
As a Customer / Technical Support Specialist, you will:
Deliver exceptional customer service to clients via phone, chat, or other channels
Resolve technical and non-technical issues efficiently and professionally
Troubleshoot services such as mobile, internet, TV, or network-related concerns
Guide customers step-by-step through solutions in a clear and friendly manner
Document interactions accurately in internal systems
Identify customer needs and offer the best solutions or upsell opportunities (when applicable)
What We’re Looking For͏͏
Must-have:
Advanced English proficiency (B2+/C1)
Previous experience in Customer Service, Tech Support, or Call Center
Strong communication and problem-solving skills
Ability to multitask and work under pressure
Basic technical understanding (internet, mobile devices, troubleshooting)
Nice-to-have:
Experience with telecom accounts
Sales or upselling experience (this is not a sales position)
Familiarity with CRM tools
T͏ype of work and what we offer͏
Type of work:
100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
Weekday schedule only (Monday to Friday!)
Operational window from 6:00 AM to 8:00 PM
Perfect for professionals looking for stability, routine, and growth in a global project.
What we offer:
Competitive salary
Life insurance
Major medical insurance
Dental and vision plan
30 days Christmas Bonus
Food Vouchers
Career growth opportunities within a global organization
Continuous training and upskilling programs
Collaborative and inclusive work culture
If you’re passionate about helping people and want to grow in a technology-driven environment , we’d love to hear from you!
