Important IT company At the Latin American level, growth requires:
HANA DB Admin
We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
-
Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
-
Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
-
Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
-
Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
-
Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.
Key activities
-
HANA Database and ASE Sybase
-
Update database software, DMM
-
Table partitioning
-
Maintain system parameter
-
Manage hana replication
-
Install ODBC
-
Backup/ restore
Required Skills & Competencies
-
Hands-on experience in HANA and Sybase database operations.
-
Experience in managed service delivery and global support environments.
-
Familiarity with ITIL processes and SLA/KPI tracking.
-
Excellent troubleshooting, documentation, and communication skills.
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote.
Location: Mexico
Salary: $85,000 gross
Benefits: Excellent superior benefits.
