L1 Support Engineer – JD (Mexico City)
Work Schedule: Full time 5days availability
Responsibilities:
- Analyze and diagnose technical issues in e-commerce applications.
- Identify root causes of issues, whether in code, configuration, or infrastructure.
- Develop and implement hotfixes in a controlled and efficient manner.
- Propose and implement optimizations for the platform and its components.
- Maintain constant and clear communication with both technical and non-technical teams.
- Participate in ticket and incident management using Jira.
- Collaborate in an agile environment with a focus on continuous improvement.
Technical Requirements (Hard Skills):
- English proficiency (written and spoken).
- Programming in Java with Spring Boot.
- Experience with Google Cloud Platform (GCP).
- Proficiency in Oracle and MongoDB databases.
- Solid knowledge of Unix/Linux systems.
- Experience in log analysis, debugging, and monitoring tools.
- Familiarity with agile methodologies (Scrum).
- Proficiency with tools such as Jira and version control systems (Git).
Soft Skills:
- English proficiency is required due to frequent communication with English-speaking vendors and partners.
- Critical thinking and analysis to identify root causes of problems.
- Problem-solving under pressure and in critical situations.
- High adaptability and willingness to work outside standard hours when needed.
- Clear and effective written and verbal communication.
- Ability to communicate technical findings to non-technical audiences, conveying the right message in an understandable way.
- Proactiveness in proposing improvements and anticipating potential issues.
- Strong sense of responsibility, commitment, and teamwork.
Nice to Have:
- Previous experience in AMS support or high-availability environments.
- Knowledge of CI/CD tools.
- Certifications in GCP or agile methodologies.
Job Type: Full-time
Pay: $36,000.00 - $45,000.00 per month
Language:
Work Location: In person
