About the Organization
A growing, clinician-led, home- and community-based Applied Behavior Analysis (ABA) provider serving children and families. Services are funded through commercial insurance and public/regional funding programs. The organization
The Role
This is the organization’s go-to technology role. The systems are already built out, so the work is less about standing everything up from scratch and more about owning the existing environment: keeping Salesforce and the practice-management platform configured well, keeping Google Workspace, cloud communications, clinical-data tools, and HR/payroll technology running smoothly, resolving day-to-day technology issues, and finding ways to make the full stack work better for a growing healthcare team.
This person will act as the de facto IT lead. That means being the first call when something breaks, writing documentation that helps people help themselves, training new hires on core tools, and bringing a practical point of view on security, automation, and where AI can make work easier.
The non-negotiable requirement is real, hands-on Salesforce administration experience. The organization needs someone who understands objects, fields, customization, permissions, reporting, dashboards, and automation well enough to shape the system—not simply use it.
What You’ll Do
SYSTEMS ADMINISTRATION
- Administer the Salesforce-based practice-management environment end to end, including users, profiles, permission sets, objects and fields, page layouts, validation rules, flows and automation, reports, and dashboards.
- Own Google Workspace administration, including accounts, groups and shared inboxes, Drive structure and sharing, security settings, and device policies.
- Manage cloud communications, clinical-data tools, platform integrations, and the technical side of HR/payroll systems. Coordinate with vendor support teams on tickets and change requests.
SUPPORT & TROUBLESHOOTING
- Serve as the first stop for staff technology questions. Triage quickly, resolve what can be resolved internally, escalate when needed, and follow through until issues are closed.
- Identify recurring technology issues and address the root cause rather than only the symptom.
- Create clear documentation, including tool guides, troubleshooting steps, and step-by-step SOPs that a new hire can follow without needing repeated help.
IMPROVEMENT, SECURITY & AI
- Learn the technology stack deeply and identify ways to get more value from existing tools, streamline processes, and retire anything that is not earning its keep.
- Support sound security hygiene, including access reviews, MFA, offboarding checklists, data-handling practices, and HIPAA-aware configuration across systems.
- Explore practical ways to use modern AI and automation tools to support a healthcare organization from the technology side, and pilot the ideas that are useful and appropriate.
TECHNOLOGY TRAINING & ENABLEMENT
- Run the technology portion of new-hire orientation, including tool setup, access provisioning, and guided training on the organization’s core platforms.
- Assess how well new hires understand the tools, score results, and use those insights to improve future training.TELE-HELP-ING | Confidential Recruiting Profile Presented by Tele-Help-Ing | Confidential Job Description
- Provide refreshers and quick guides as features change so the team stays current.
What We’re Looking For
MUST HAVE
- Hands-on Salesforce administration experience, including configuration, custom objects and fields, users and permissions, automation, reports, and dashboards. Salesforce Administrator certification is a plus, but proven experience matters more.
- Solid Google Workspace administration experience.
- Customer or technical support experience in a help desk, call center, or similar setting, with patience for walking non-technical users through problems.
- Strong general troubleshooting instincts across web applications, accounts and permissions, devices, and integrations.
- Excellent written documentation habits and the ability to make processes clear enough that people do not have to ask twice.
- Independent and self-directed; comfortable owning a problem from first report to resolution without significant hand-holding.
- Curious about technology and excited to learn new tools, including AI.
- Availability during Pacific Time business hours.
NICE TO HAVE
- Experience in healthcare or behavioral health, with a working understanding of HIPAA.
- Experience with Salesforce-based practice-management or EHR platforms.
- Experience administering cloud communications, clinical-data platforms, or HR/payroll systems.
- Experience building training materials or running onboarding and enablement sessions.
- Familiarity with security frameworks or security practices in a small-business setting.
- Exposure to automation tools, scripting, or AI-assisted workflows.
Job Types: Full-time, Contract, Permanent
Pay: $20,000.00 - $22,000.00 per month
Experience:
- Salesforce administration: 3 years (Required)
- Google Workspace admin: 3 years (Required)
- technical support: 1 year (Required)
Work Location: Remote
