Who We’re Looking For…
If our mission speaks to your heart, you could be the one we're searching for.
As VivaRays 'Customer Care Representative', your role here is truly special. We’re known for going above and beyond for our customers, treating them like our own family, and you’re going to be the one maintaining and expanding this reputation.
Your job is to serve anyone reaching out for support, help, or with a question about an issue while bringing a smile to their face, making their day brighter, and helping them feel truly seen, heard and cared for.
Your mission is all about connection. Whether it’s before they’ve made a purchase or after, you’ll be there to guide, support, and cheer our customers on, helping them towards a healthier, happier self. And by the end of their interaction with you, you'll leave them in awe, inspired by the level of care and connection they felt while interacting with you. Think of yourself as a friend they haven’t met yet, ready to offer a helping hand, share knowledge, and make their experience unforgettable.
Every chat, call, or email is a chance to make a meaningful difference in someone’s life, showing them just how much they matter to us. We’re all about creating those memorable moments that leave our customers with a big glorious smile.
You are the HEALTHY light bringer!
Key Criteria/Requirements for the role:
* Proven record of 3-5 years of Customer Service experience.
* Has at least 1 year of Sales background including upselling.
* Has experience of at least 2 years using Shopify and CRM ticket systems such as Gorgias, Richpanel, Intercom, etc
* Has a basic knowledge of Technical support or troubleshooting or showed interest in willingness to learn.
* Has experience of google apps, productivity platforms such as ClickUP/Asana/Jira/etc, CRM, skype, slack, and demonstrated ability to organize files, documents, creating/updating reports, etc.
* Experience in working 3PL warehouse, 3rd party providers, and carriers such as USPS, UPS, FedEx.
* Familiar with payment gateways like Paypal, debit or credit card, Klarna (preferred)
* Available between Monday to Friday 8:00-16:30 CST. (37.5 hours per week + 5 hours break time per week)
* Advanced English.
* You must have your own computer/laptop and access to high speed internet (min 30MBs).
* Available for a long term Independent contractor agreement.
Bonus if you are already familiar with below applications which we are currency using:
The most common applications we are currently using: CRM - RichPanel, UpPromote, Judge.me, Preorder, FAQ, lens advisor, shippo.
To check inventory we are also using ShipHero.
What you will do:
Respond to emails
Respond to live chat
Making phones calls when necessary
Outreach to people to leave us a review
Respond to reviews
Reviewing and auditing invoices from the optometry lab and fulfillment center
Respond to social media messages and comments
Coordinate returns & exchanges
Provide support to sign up new affiliates
Provide support pre and post Roudy’s podcast appearance
Influencer outreach
Our Core Values:
Joining the VivaRays team means stepping into a world where living in rhythm with nature is the norm. Active listening, empathy, compassion, personal growth, and learning form the bedrock of our team culture.
All team members receive coaching to optimize health and productivity, aligning with our core values:
- 1)We always Raise the bar and walk the extra mile
- 2)We are purpose driven3)We treat other like we want to be treated4)We prioritize health and nature5)We speak our truth and we seek harmony and cooperation with others
- 6)Positive mental attitude
- 7)We love proactivity
- 8)Growth Mindset
- 9)Radical responsibility
- 10)We love thinking and acting outside the box.
WHAT WE OFFER?
- An opportunity to work closely with founders and to have a real impact on VivaRays growth.
- Multiple possibilities to grow and implement your own ideas and an open space for investing in your self development, healing and unlimited growth
- Remote job or Hybrid (CST time zone)
- Competitive salary based on your experience
- Possibility to work from our beautiful beach house located in Mexico, Puerto Escondido, Oaxaca (a beautiful surf town on the west coast of South Mexico).
Record a 5-10 minutes video and tell us about:
- Tell us about yourself and why are you interested in this position?
- After you finish answering all the questions, mention your favourite colour. Do not mention why, just state the colour.
- What does ‘’Service and Giving’’ mean to you and how do you implement it in your work and life?
- Paint a picture of your dream work environment.
- Our company values include raising the bar and walking the extra mile, being purpose driven, treating others like we want to be treated, prioritizing health and nature, speaking our truth even when it is hard and seeking harmony and cooperation with others, positive mental attitude, proactivity, growth mindset, radical responsibility, thinking outside the box. Can you share an experience or approach in your work that aligns with any of these values?" (optional)
Final step:
Send your Loom video, CV/LinkedIN profile to [email protected] with the following subject line: Customer Support Role + mention ‘What is the third word in our tagline mentioned in the job description?’
Job Type: Full-time
Pay: From $15,000.00 per month
Application Question(s):
- Send your Loom video, CV/LinkedIN profile to [email protected] with the following subject line: Customer Support Role + mention ‘What is the third word in our tagline mentioned in the job description?’
- Record a 5-10 minutes video and tell us about:
Tell us about yourself and why are you interested in this position?
After you finish answering all the questions, mention your favourite colour. Do not mention why, just state the colour.
What does ‘’Service and Giving’’ mean to you and how do you implement it in your work and life?
Paint a picture of your dream work environment.
Our company values include raising the bar and walking the extra mile, being purpose driven, treating others like we want to be treated, prioritizing health and nature, speaking our truth even when it is hard and seeking harmony and cooperation with others, positive mental attitude, proactivity, growth mindset, radical responsibility, thinking outside the box. Can you share an experience or approach in your work that aligns with any of these values?" (optional).
Experience:
- Customer Representative: 3 years (Required)
Language:
Work Location: Remote
Expected Start Date: 17/04/2024
