Maintenance Coordinator - Crawford Construction Corp.
Join Our Growing Team!
Crawford Construction Corp. is expanding! We are looking for a dedicated Maintenance Coordinator to help manage our maintenance operations, ensure seamless coordination between Property Managers, tenants, and field crews, and maintain high-quality service standards. If you're organized, detail-oriented, and passionate about delivering outstanding maintenance solutions, we’d love to hear from you!
About Us
Crawford Construction Corp. is a leading provider of residential property maintenance and construction services. We specialize in a wide range of maintenance solutions, including plumbing, electrical, HVAC, roofing, carpentry, and general repairs. Our focus is on efficiency, reliability, and quality craftsmanship to enhance tenant satisfaction and property performance.
Our Mission & Values
At Crawford Construction Corp., we are committed to: ✅ Integrity – We operate with honesty, transparency, and professionalism.
✅ Excellence – Our workmanship and customer service set the industry standard.
✅ Reliability – We honor our commitments and deliver timely, effective solutions.
✅ Innovation – We embrace new technologies and industry best practices.
Responsibilities of a Maintenance Coordinator
This role requires a proactive and detail-driven individual who ensures work orders are handled smoothly and efficiently.
Work Order Management
- Receive and assign new work orders from Property Managers.
- Ensure 72-hour completion goals or less for all work orders.
- Maintain real-time tracking of work progress and resolve any delays.
- Coordinate vendor assignments and ensure adherence to scope of work and quality expectations.
- Use RingCentral, Outlook Calendar, and client portals to manage communications and scheduling.
- Verify all work order completions with before, during, and after photos.
- Ensure all client-required documentation is submitted accurately.
Tenant & Vendor Coordination
- Contact tenants via text, call, or email to confirm appointment availability.
- Provide real-time service updates, including technician arrival times.
- Ensure field crews have all necessary information to complete the job effectively.
- Manage a database of subcontractors and vendors by trade, state, and service.
- Follow up with tenants post-service to ensure satisfaction and collect feedback.
Quality Control & Compliance
- Confirm that all maintenance tasks meet safety and performance standards.
- Maintain comprehensive documentation in work order systems.
- Troubleshoot and resolve unexpected issues to avoid delays or callbacks.
- Monitor photo documentation to prevent chargebacks or non-payment issues.
- Ensure strict adherence to tenant concerns, client instructions, and maintenance best practices.
Customer Service & Problem-Solving
- Provide clear, professional, and friendly communication with tenants and clients.
- Address tenant concerns effectively, ensuring a smooth maintenance experience.
- Work with vendors and contractors to resolve on-site challenges.
- Maintain detailed records of work order progress and client interactions.
Qualifications & Skills
The ideal candidate should possess: ✅ Strong organizational and multitasking abilities
✅ Excellent verbal and written communication skills
✅ Experience with work order management systems, client portals, and scheduling tools
✅ Proficiency in RingCentral, Outlook Calendar, and email communication
✅ Ability to problem-solve under pressure and make informed decisions
✅ Familiarity with residential property maintenance operations (preferred)
✅ Ability to manage multiple work orders, vendors, and client expectations
✅ Strong attention to detail, quality control, and compliance
How to Apply
If you’re looking for a fast-paced, rewarding career in residential maintenance coordination, we want to hear from you! Submit your resume and a cover letter outlining your experience and why you're a great fit for this role.
Crawford Construction Corp. is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive workplace where all employees thrive.
☎ Office Contact: 312.229.0134
Job Types: Full-time, Contract
Work Location: Remote
